Customer Service Representative

The Job

The Customer Service Representative (CSR) empowers our customers to build manage and grow successful landscape businesses by generously sharing product knowledge providing recommendations that will improve their bottom line demonstrating exceptional service and always radiating a positive attitude. They are the face of the sales center and our customers primary point of contact for walk-ins phone orders and will call service.

Responsibilities:

• Eagerly greets walk-in and phone customers and listens to understand their needs and challenges.

• Treats customers as business partners by recommending product solutions upsell options and complimentary items designed to make their jobs easier and more profitable.

• Collaborates with team members and utilizes all company resources to sell Horizons value and give customers the best service and experience possible.

• Prepares sales orders and assists customers in selecting and loading merchandise.

• Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.

• Resolves customer complaints professionally and in a timely manner.

• Maintains a clean well-organized well-stocked sales center.

• Assists in receiving shipping and general warehouse duties.

• Other duties as assigned.

Requirements:

• Strong customer-service attitude.

• Self-motivated and detail-oriented personality.

• Thrives in a fast-paced environment focused on serving business owners with urgent needs.

• Understands information and communicates clearly through spoken and written words asks questions as appropriate and thinks critically to identify solutions to problems.

• A cooperative dependable team player.

• Good computer and record-keeping skills and aptitude to learn ever-evolving systems programs handheld technology and processes.

• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.

• Possess or obtain forklift certification.

• Must be 18 years of age or older to apply.

Preferred:

• High school diploma or GED.

• Bilingual (English/Spanish) a plus.

• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

Bilingual Military Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered safety-sensitive and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

POOLCORP including all its subsidiaries is a drug-free company and Equal Opportunity Employer By Choice. The Company understands respects and values diversity unique styles experiences identities ideas and opinions while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit develop and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

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