Customer Program Manager

Our Incora Story is really taking off wed love you to join us for the journey.

We are currently seeking an exceptional Customer Program Manager here at Incora.

As the leading supply chain solutions business in the aerospace industry our people Customers are at the heart of our business.

The Customer Program Manager is accountable for ensuring the strategic objectives of the Program are developed implemented and consistently executed to provide error-free on-time delivery of high-quality products and optimum program profitability while actively cultivating and sustaining valuable customer and supplier relationships.

This role I is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration infrastructure and the development of efficiencies process improvements and personnel in support of a JIT Forward Stocking Location(s) (FSL). Additionally responsibility includes ensuring streamlined operations facility organization and competent personnel in strong support of internal and external partnerships fostering an atmosphere of trust and engagement through clear communications of individual and team accountabilities.

Key Activities:

• Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated.

• Direct Program operations including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s)

• Manage and maintain Program budgetary compliance and recommend annual budget changes as needed.

• Plan direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory in direct response to customer specifics and ship date requirements.

About Role:

• Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives.

• Lead by example and provide strong managerial support and guidance to facility teams offering effective administrative guidelines clear work instructions policies and procedures.

• Coordinate and ensure all team members are provided with current program information technical access and the equipment and tools necessary to perform the job accurately and efficiently.

• Implement oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing as well as new process improvements and customer-specific requirements

• Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths deficiencies and opportunities for enhancements

• Respond investigate and immediately resolve communication failures or process deficiency claims against the FSL and re-train or take actions necessary to ensure the occurrence is not repeated.

• Ensure document controls processing and recordkeeping are in compliance with local State and Federal regulations as well as Incora recordkeeping policies including but not limited to training records transaction reports and customer communications

• Uphold Customer on-site policies and compliance procedures as applicable in addition to Incora policies and procedure

• Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs; approves all employee wage changes and promotions in accordance with budgetary restrictions and compensation policies

• Create compile and analyze workflow time and labor reports to recommend organizational changes and effective process improvements where needed and to meet current and projected commitments

• Manage coordinate or designate onsite FSL facilities equipment and real estate maintenance as applicable maintaining cleanliness personnel and/or product security and organization throughout the facility

• Engage directly with customers auditors as needed to ensure accurate compliance and execution of the customers specifications and requirements

• Attend all company-sponsored meetings

About You:

• Bachelors or management training as required degree or 3 years related experience and training; or equivalent combination of education and experience which may include sales distribution and inventory management

• Demonstrated ability to provide excellent customer service/and real-time problem-solving strategies

• Supervisory experience is required with proven ability to motivate others to strive to meet or exceed objectives

• Strong process management and process improvement skills and/or experience with JIT Contract programs- Aerospace industry product knowledge is required

• In-depth knowledge and experience in the use of integrated database systems and computer software including Microsoft Office Suite tools specifically Word Excel and Power Point Access is a plus.

• Strong working knowledge of Microsoft Office (Excel Word PowerPoint) is essential alongside experience using Copilot or other AI tools to enhance productivity

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

Courage Take ownership for issues and problems.

Collaboration Share knowledge and experience with others

Commitment Focus on ensuring internal and external customer expectations is met in a timely way.

Community We value our world and everyone who shares it.

What Incora can offer you:

• An exciting package that includes great salary and benefits you would expect from a growing ambitious company a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora so every employee is eligible for one of our incentives programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.

• Full-Time Exempt employees are part of Incoras FlexTime policy as well as 80 hours of Exempt Sick time.

• Family friendly policies such as 2 weeks paid parental leave.

• We believe every little help by offering a generous discount portal only available to Incora employees vis Perkspot.

• Employers paid Group Life Insurance at 1x salary STD and LTD.

• Incora offers a 401K plan with company match.

Very importantly we want to be with you to help your career take off and become part of the Incora Story.

So if you feel you have all of this and want to be part of developing the Incora Story apply now we cant wait to hear from you.

The description provided above is not intended to be an exhaustive list of all job duties responsibilities and requirements. Duties responsibilities and requirements may change over time and according to business need. This is not a contract expressed or implied.

Incora is an operating name used by several related companies including but not limited toHaas Group InternationalLLC;PattonairUSAInc.;and Wesco Aircraft Hardware of these companiesis an Equal Opportunity Employer and doesnot discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other legally protected compliance with the Americans with Disabilities Act weare committed toprovidingreasonable accommodationsforqualified individuals with disabilities. If you needanaccommodationto apply for a positionorto perform the essential functions of the role please contactHuman Resources at.