Customer Operations Manager

Customer Operations Manager
Location: near Warwick RI
Base Salary: $90000-$100000 Annual Bonus Potential
Benefits: Excellent Medical Insurance Options Dental 401k PTO Holidays
Job Type: Full-Time
Start Date: ASAP
Typical Hours: M-F 8:30 AM 5:00 PM (some flexibility)

Customer Operations Manager Sales Support (B2B exp req.) Description

Our client a manufacturer of specialized B2B technology and hardware solutions is seeking a Customer Operations Manager to join their team (<25 company-wide 2 direct reports) near Warwick. Having experienced double-digit growth over the last five years theyre looking for someone who can bring structure accountability and operational leadership across customer service order management accounts receivable and procurement related activities. This is a hands-on leadership role managing a team of two where youll balance team oversight with direct involvement in key operational processes. The position is ideal for someone who enjoys variety in their day and likes being in the middle of the business connecting the dots between customers finance supply chain and operations. The right candidate is technologically savvy comfortable working with data and proficient in Excel and ERP systems with a track record of driving process improvements. With our client youll enjoy the agility and close-knit culture of a smaller U.S.-based team alongside the stability and resources of a global organization. This is a small team broad impact opportunity where youll help shape the operational foundation for the companys next phase of growth.

Customer Operations Manager Sales Support (B2B exp req.) Responsibilities

Lead customer operations order management and post-sales support functions
Manage and develop staff (2) to ensure high service levels and operational efficiency
Oversee order fulfillment processes to ensure accuracy timeliness and customer satisfaction
Serve as the primary escalation point for complex customer order and billing issues
Support accounts receivable activities and follow up on outstanding balances as needed
Partner with procurement on inventory planning supplier coordination and forecasting
Collaborate with sales finance and supply chain teams to support business objectives
Track operational KPIs and implement improvements to enhance performance and service
Leverage ERP and reporting tools to improve visibility accuracy and decision making
Ensure accuracy and integrity of customer order and inventory data within ERP systems
Prepare operational reports and provide insights to support business decisions

Customer Operations Manager Sales Support (B2B exp req.) Qualifications

5 years of B2B customer service and sales support experience required
Strong background in order management required
Advanced Excel skills including formulas reporting and data analysis required
Prior leadership experience or a demonstrated desire to transition into a management role
Experience working with ERP systems required