Counter Sales Representative

Job Title: Counter Sales Representative

Reports to: Branch Manager

FLSA Status: Non-Exempt

Job Summary:

The Counter Sales Representative will support walk-in customers with plumbing products special orders and will be responsible for processing transactions maintaining counter inventory levels and ensuring accurate product pick-up.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Greet customers as they enter the store and assist them in identifying their plumbing needs.
• Provide product recommendations and technical assistance to customers based on their requirements.
• Process sales transactions accurately and efficiently using our point-of-sale system.
• Maintain a clean and organized showroom and ensure that all products are properly displayed.
• Stock shelves and replenish inventory as needed to ensure adequate product availability.
• Answer customer inquiries via phone email or in person and provide information regarding product pricing availability and specifications.
• Collaborate with the warehouse team to fulfill customer orders and ensure timely delivery.
• Stay up-to-date on industry trends new product launches and pricing updates.
• Handle customer complaints and concerns in a professional and timely manner striving to achieve customer satisfaction.
• Assist with special promotions events and marketing initiatives as needed.
• Follow company policies and procedures including safety protocols and cash handling guidelines.
• Work collaboratively with team members to achieve sales targets and provide an exceptional shopping experience for customers.

Requirements:

• High school diploma or equivalent; additional education or training in plumbing or sales is a plus.
• Proven experience in retail sales preferably in a plumbing or home improvement environment.
• Strong knowledge of plumbing products including fixtures pipes fittings and accessories.
• Excellent communication and interpersonal skills with the ability to build rapport with customers.
• Proficiency in using computerized point-of-sale systems and basic computer applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work holidays as required.

Physical Requirements:

• Physical ability to lift and move heavy objects bend stoop and stand or extended periods.
• Positive attitude willingness to learn and a passion for delivering exceptional customer service.