Coordinator, Safe Ride Programs

PRIMARY RESPONSIBILITIES

Program Development/Coordination:

o Contributes to the strategic planning content development and implementation of Safe Ride Programs specifically community violence intervention and similar approaches.

o Contributes to continued policy and procedure development including coordination approaches with other security resources and operational staff.

o Conducts site visits during all shifts to provide guidance and support to program partners and to ensure ongoing program monitoring.

o Develops and coordinates other projects and programs. This includes developing program goals objectives timelines and the development the organization coordination facilitation and implementation of programs.

o Performs administrative duties related to the development execution and marketing of the Safe Ride Programs.

Partnership Development/Relationship Building:

o Engages with social service agencies law enforcement agencies key stakeholders internal partners external partners and end users to define operations requirements and procedures.

o Participates in engagement opportunities such as subject matter convenings trainings and best practice resource groups.

o Conducts work site visits during all shifts to provide support to supervisors.

o Collaborates with Safe Ride partnership recruitment on boarding and off boarding process.

Data Management:

o Compiles and maintains program data to produce weekly and monthly reports regarding the Safe Ride Programs to be distributed externally and internally throughout the Authority.

o Maintains updated records for Safe Ride Programs and participants including invoices.

o Quality checks and verifies payment requests from safe ride specialists with contract requirements planned deployment strategies and in-system tapping at Ventra readers.

Program Evaluation:

o Evaluates and updates the Safe Ride programs based on progressive experience agency and participant feedback and best practices.

o Executes long term strategic planning that aligns with department goals vision and objectives by anticipating challenges and leveraging available resources.

o Contributes to the strategic planning and implementation of programs in alignment with Northern Illinois Transit Agency objectives.

Coaching/Training and Professional Development:

o Seeks continued learning opportunities by attending meetings seminars conferences or webinars as well as research community events articles books and websites to regularly obtain updated information and other relevant resources.

o Assists with knowledge sharing activities.

o Delivers stand up marketing and training presentations as necessary to a variety of audiences; presents information using a variety of instructional techniques or formats such as role playing simulations team exercises group discussions.

Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

N/A

CHALLENGES

Coordinating advancement of a new program model for transit in the region.

Working across stakeholder groups that may have competing expectations and approaches.

Maintaining internal and external alignment with limited resources.

EDUCATION/EXPERIENCE REQUIREMENTS

Bachelors Degree in Social Work Sociology Criminal Justice Education Community Development Planning or professional designation in a related field or a combination of education and experience related to this position.

Three (3) years of experience working in or with a community or social service agency. Alternatively comparable experience working within a public safety department as a liaison for community partners.

Experience developing and monitoring program standards.

Valid State of Illinois Drivers License is required.

PHYSICAL REQUIREMENTS

Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.

Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE SKILLS AND ABILITIES

General knowledge of basic social service program management.

Preferred knowledge of programming for at risk populations involving de-escalation methods.

General knowledge of MS Office and learning management systems.

Advanced Microsoft Excel and Power Point skills.

Strong project management skills and ability to execute from start to finish.

Strong written and oral communication skills.

Strong presentation skills.

Strong organizational skills analytical ability and problem solving skills.

Good customer-service skills and a positive attitude.

Ability to coordinate multiple initiatives balance competing priorities and meet deadlines with timeliness and accuracy.

Ability to present to a diverse range of audiences.

Ability to establish and retain effective working relationships with diverse groups.

Ability to adapt in a fast-paced large system environment.

WORKING CONDITIONS

General office environment.

Will be required to travel to various field locations thus exposed to working conditions of the partner social service agencies colleges universities bus garages rail terminals and shops.

At times may need to work during off hours including overnight hours (conducting training coaching site visits and observations; and support in all three shifts to field locations).

EQUIPMENT TOOLS AND MATERIALS UTILIZED

Standard office equipment.

Personal computer and related software.

Possible access to CTA vehicle.