Computer Support Associate I Infrastructure
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Monthly Salary:
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Job Summary
| Infrastructure Engineer |
|---|
1st shift Monday - Friday 7:00 AM - 3:00 PM
Job Description: To provide onsite deskside Tier 2 support performing the following duties:
Primary Duties for this role:
- Deploying new computers to replace old ones.
- Upgrading to window 11 from 10
- Imaging computers
- Disposing of outdated assets
- Strong Software skills: PowerShell python etc.
- Must be able to lift 50 pounds
- Lifting and moving printers
Additional details:
- Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Service Now following KB articles for problem resolution and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
documents/records
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment supplies data supporting processes or operations.
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts
- Ability to drive locally
- 1 year or more IT experience preferred but recent college graduates will be considered
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
