Collections Specialist

Collections Specialist
(Accounting Technician III)

Compensation and Benefits

The anticipated hiring salary is up to $4570 per month (Step 1).

The salary range for this classification is $4570 -$6658per month.

• This is a full-time (equivalent to 40 hours per week) probationary non-exempt position.

• Positions at Fresno State are to perform their work onsite. Some positions depending upon University needs and operations may be eligible for remote work one day per week pursuant to Fresno States remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical dental and vision plans membership in the California Public Employees Retirement System (CalPERS) sick and vacation time and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

The Office of Student Accountsis seeking a detail-oriented and knowledgeable Collection Specialist to manage comprehensive collections activities and support student financial this role you will take ownership of past-due portfolios proactively engaging with students via phone and email to resolve outstanding balances and establish structured payment plans. The ideal candidate brings strong collections experience to balance professional empathetic student outreach with firm account resolution while also coordinating directly with outside collection agencies to manage escalated accounts.

Key Qualifications

• Comprehensive knowledge of financial record-keeping mathematical and general office methods procedures and practices.
• Basic knowledge of Generally Accepted Accounting Principles (GAAP).
• Proficiency with Microsoft Word Excel internet and email applications and integrated electronic financial cashiering key-card or records-management systems.
• Knowledge of and ability to apply relevant regulations policies procedures and privacy requirements including FERPA and applicable CSU executive orders.
• Ability to organize and manage multiple priorities in a fast-paced team-oriented environment; anticipate conditions; establish priorities; and meet deadlines.
• Ability to review financial documents and transactions for accuracy completeness validity authorization and adherence to standards.
• Ability to compute and post figures rapidly and accurately; maintain files and records; and identify trace investigate and correct errors and discrepancies.
• Ability to prepare and analyze reconciliations complex spreadsheets reports queries and technical correspondence efficiently and accurately.
• Ability to interpret and apply written rules regulations accounting procedures and university policies to accounting and customer-service issues.
• Ability to use initiative and sound judgment in analyzing information determining a course of action resolving unusual problems and making recommendations.
• Ability to devise new methods develop procedures and modify and document established procedures based on precedent and university policies.
• Ability to communicate clearly accurately concisely and professionally both verbally and in writing including information requiring extensive interpretation.
• Ability to provide excellent customer service listen effectively de-escalate difficult situations and maintain a professional service-oriented approach.
• Ability to establish and maintain cooperative working relationships with students coworkers campus partners external agencies vendors and members of the public from diverse backgrounds.
• Ability to demonstrate sensitivity to historically minoritized groups and support equitable culturally responsive service-oriented practices.
• Ability to work closely with Technology Services end users and internal customers to support system and data integrity upgrades enhancements and issue resolution.
• Ability to provide training technical assistance and work direction to other employees and student assistants.
• Ability to work independently and collaboratively maintain confidentiality and perform accurately amid interruptions and changing priorities.
• Ability to work extended hours during registration payment deadlines year-end processing and other peak periods.

To view the full list of qualifications and job responsibilities please click the Position Description button above.

Education and Experience

• Any combination of education and experience that provides the required knowledge and abilities.
• Equivalent to four years of progressively responsible financial record-keeping experience that has provided the required knowledge and abilities.
• Experience working with integrated electronic systems and/or cashiering key-card financial or records-management systems.
• Experience preparing reports spreadsheets reconciliations and financial analyses.
• Customer-service experience including interpreting university policies and regulations for students faculty staff and the public.

Preferred Qualifications

• Experience using PeopleSoft Finance Cashnet or comparable computerized accounting and cashiering systems.
• Collections student-account sponsor-billing loan-administration or cashiering experience.
• Two or more years of college coursework with an accounting emphasis.
• California State University higher-education or other governmental experience.
• Advanced proficiency with Microsoft Excel and Microsoft Word.
• Working knowledge of databases queries and reporting tools.
• Supervisory lead or training experience.
• Demonstrated history of providing excellent customer service.

Department Summary

Accounting Services is dedicated to facilitating the primary mission of the University by seeking the most cost-effective methods of delivering services while continuing to implement improvement of services to students employees and all other customers.

Deadline & Application Instructions

Applications received by October 14 2026will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click Apply Now to complete the employment application for California State University Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae 2) a cover letter that addresses their specific qualifications and interest and 3) contact information for three professional references.

Fresno State

California State University Fresno is one of 22 campuses in the California State University System. The Universitys mission is to boldly educate and empower students for success through our values of Discovery Diversity and Distinction. The current student population is more than 25000 including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state nation and across the State is a tobacco-free smoke-free and vapor-free campus.

Metropolitan Fresno with a multi-ethnic population of over 527000 is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite Kings Canyon and Sequoia National Parks San Francisco Los Angeles the Monterey Peninsula beaches sailing lakes and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity

California State University Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition National origin sex sexual orientation covered veteran status or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at .

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: Clery Campus Safety ActNotification

Pursuant to the Jeanne Clery Campus Safety Act the current Annual Security Report (ASR) is available for viewing at ASR contains the current security and safety-related policy statements emergency preparedness and evacuation information crime prevention and sexual assault prevention information and drug and alcohol prevention programming. The ASR also contains statistics ofCleryAct crimes for Fresno State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at .

Under the Clery Act this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position you will be notified via email and will be assigned the appropriate training in CSU Learn.

COVID19 Vaccination Policy

Per theCSU COVID-19 Vaccination Policy it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age medical condition and other relevant indications. Questions may be sent to.

Background Check Information

Following a conditional offer of employment a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

Additional Information

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)