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Client Support Apprentice

St Mungo's

Job Location:

Westminster, CA - USA

Monthly Salary: £ 29931 - 30314

Posted: 13 June 2026 (30+ days ago)

Application Deadline: 15 September 2026

Vacancies: 1 Vacancy

Job Summary

Become an Apprentice Worker anduse your lived experiencetoinspire clients throughout their recovery while gaining a qualification and working on your professional development.

At St Mungos we believe in creating opportunities for people with lived experience of homelessness substance use mental health challenges involvement with the criminal justice system and/or recovery services.OurApprenticeship Schemeis designed to help you build a career while making a positive impact.

We have opportunities available for18 monthfixed term contracts as Client Support Apprentice Workersin ourtwo ofourservices in Westminster.

Whatyoulldoas an Apprentice Worker

Working asaClient SupportApprentice Worker you will complete practical work experience and academic learningto build the knowledgeskillsand experience to work with clients in housing and homelessness sector.

As anApprentice Workeryou will:

Work alongsidecolleaguesstudents and volunteersworking togethertosupportand empowerclientsto recover fromhomelessnessand rebuild their lives.

Gainpracticalexperience and skillsincaseloadmanagementwhileworking in a person-centred way to support wellbeing and recovery.

Learn how to deliver day-to-day serviceswhile collaborating withcolleagues and external partners.

Have opportunities to shadow experienced staff and receive on-the-job trainingobservinghow weempower ourclientstoaccess the right supportand move on.

Completethe practical element of your apprenticeships with meetings and event attendance as well asformal learning whilecompleting aLevel 3 PeerWorker qualification.

Complete on and off the job learningshadowingand development opportunities.

Receive support and supervision from an Apprenticeship Advisor as well as a direct line manager every step of the way.

Whereyoullwork

Wereexcited to offer 2Client SupportApprentice Worker opportunities joining the team in the London Borough ofWestminsterin the following services:

Westminster Atlas Team whichprovides support to people experiencing street homelessness and multiple disadvantages across Westminster. The teammaintainsfrequent contact with clients to support them into accommodation improve their wellbeing and sustain positive outcomes.

Westminster First Contact Team (FCT) whichworks on the frontline supporting people who are new to the streets. Through street outreach shifts across the borough the team engages individuals assesses their needs and helps identify the most appropriate route away from homelessness.

This apprentice scheme is for people with lived experience.

OurApprenticescheme isspecificallydesignedfor people with lived experienceandwecan only offer places to the people the programme is designed for.

You may havepersonally experienced homelessness (spent time sleeping rough or lived in a hostel refuge or supported accommodation) you may have experienced domestic abuse mental health struggles substance misuse problems or had contact with the criminal justice system and have used recovery services as a result.

Werelooking for peoplewith agenuine motivation to build a careersupporting vulnerable adults whocanbring:

Learning and reflections gained through lived experience and recovery.

Ability todemonstratehow personal lived experience has shapedyourapproach to support and wellbeing.

Goodcommunicationand listeningskills empathy and a genuine desire to make a difference.

Some experience through volunteering or working in a similar setting.

Basic admin and IT skills andaproactiveattitude towards learning.

If this sounds like youwedlove you to apply. Ifyourestill unsurewhy notget in touch withthe team who canhave a chat andanswer your questions.

Click hereforourcontact detailsand more information about the scheme.

How to apply

To view the job description and guidance on completing your application form please click on the document tab on the advert page on our website.

Whenyoureready to apply click the Apply Now Button to start your online application form.

Closing date: 10am on1stJuly 2026

Interview and assessments:15th& 16thJuly 2026

St Mungos are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more Click here to visit our Equity Diversity & Inclusion page.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.

These include:

Agile working model for suitable roles.
Supportive flexitime and toil arrangements.
28 days annual leave rising to 31 after five years service.
Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
Financial wellbeing platform offering loans advances and saving options.
Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
Cycle to Work scheme and interest free season ticket loans.
Discount vouchers including gym retail food & drink travel electricals and more.

Want to find out more Want to find out moreClick here to visit our Work For Us page.

At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.

These include:

Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
Steps into Management programme to support colleague progression.
Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Documents

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