IT Support Technician

We are seeking an IT Support Technician to provide technical support to clinical and administrative staff throughout the health system.

This position is responsible for troubleshooting hardware software network connectivity user-access and peripheral issues in a fast-paced healthcare environment. The ideal candidate is dependable customer-service focused technically capable and comfortable supporting users with varying levels of technical experience.

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff
• Troubleshoot desktop computers laptops monitors printers scanners mobile devices and related peripherals
• Install configure deploy and replace computers and other IT equipment
• Troubleshoot Windows operating systems and common business applications
• Assist users with password resets account-access issues and basic Microsoft 365 applications
• Support network connectivity Wi-Fi printers and peripheral devices
• Respond to help desk tickets and document troubleshooting steps and resolutions
• Escalate complex technical issues to the appropriate IT support team
• Assist with employee onboarding and offboarding including workstation and account setup
• Maintain accurate equipment and asset records
• Follow established cybersecurity privacy and information-security procedures
• Provide professional technical assistance to clinical and non-clinical users
• Protect confidential patient and organizational information in accordance with HIPAA requirements
• Travel between nearby healthcare facilities may occasionally be required
• Perform other IT support duties as assigned

• High school diploma or GED required
• Current HIPAA training/certificate required
• Basic understanding of computer hardware software and networking
• Experience troubleshooting Microsoft Windows computers
• Familiarity with Microsoft 365 applications including Outlook Teams Word and Excel
• Strong customer-service and communication skills
• Ability to troubleshoot technical issues logically and independently
• Ability to document work accurately in a ticketing system
• Ability to maintain confidentiality when working around patient and healthcare information

• Associate degree technical certificate or coursework in Information Technology Computer Science Information Systems or a related field
• 1 year of help desk desktop support or technical support experience
• Healthcare IT experience
• Experience with Active Directory and user-account administration