Client Success Manager, PBM

ABOUT THE ROLE:

We are seeking a dynamic and experienced Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships take an operational approach to account management ensuring the delivery of high-quality pharmacy benefits and driving client satisfaction. This role requires a deep understanding of PBM services strong communication skills and the ability to manage complex accounts.

WHAT YOULL DO:

• Own day-to-day operational management for an assigned book of PBM clients including managing client touchbases tracking inquiries maintaining issue logs resolving escalations and ensuring overall client satisfaction against contractual commitments.
• Serve as the primary operational point of contact for all client inquiries both directly from clients and from internal team members acting on behalf of clients.
• Co-lead and facilitate client meetings including quarterly and annual business reviews in close coordination with Account Leads.
• Partner with the Implementation team during new client onboarding to ensure a seamless handoff from implementation to ongoing client management post-launch.
• Gather and manage all client requirements for the annual open enrollment cycle including benefit changes and customized plan configurations.
• Facilitate client-facing webinars benefit fairs and employee education sessions on Rightways PBM solution; travel to client sites may be required for open enrollment events.
• Proactively identify operational trends and issues; work with internal operations teams and vendor partners to implement corrective and preventative measures.
• Monitor and track all client deliverables against contractual obligations surfacing risks and ensuring timely accurate delivery across internal and vendor teams.
• Contribute to cross-functional initiatives focused on standardizing client operations and implementing process and production enhancements.
• Support Rightway partners by interpreting plan design researching and resolving written phone and electronic inquiries and troubleshooting claims benefit and enrollment issues.

WHO YOU ARE:

• Education level: Bachelors Degree Required. Preferred: Masters Degree
• Work experience: 5-8 years in pharmacy operations
• Important characteristics of ideal candidate: Detail-oriented consultative and presentation skills excellent communication & organization skills ability to bring stakeholders together to identify solutions to challenges
• Specific skills needed for the job: Solid client management skills pharmacy benefit knowledge effective & creative problem-solver ability to prioritize and manage through change. Solid communication skills ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel Google Sheets) and Presentation Tools (Power Point Google Slides)

COMPENSATION: $90000 - $125000 annually in addition to bonus and equity

Compensation offered will be determined by geographic location experience and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e. job scams) Rightway wants to inform potential candidates that we will only contact them from the @ email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patients care journey through a modern mobile app. Rightway is a front door to healthcare giving patients the tools they need along with on-demand access to Rightway health guides human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017 Rightway has raised over $200mm from investors including Khosla Ventures Thrive Capital and Tiger Global. Were headquartered in New York City with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience improve outcomes for their teams and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

Were seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1) We are human first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with whether it be our members our clients or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen toand heareach other we celebrate our differences and similarities we are present for each other and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries other leaders and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution we actively listen to one another approach it with a yes and mentality and assume positive intent. Once a decision is made we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesnt happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for the face of daunting situations we value persistence. We embrace failure as a stepping stone to future success. On this journey we seek to act with guts resilience initiative and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team we each play a crucial part in our members care and take that responsibility seriously. When faced with an obstacle we are kind respectful and solution-oriented in our approach. We hold ourselves accountable to our clients and our members success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought beliefs backgrounds and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit qualifications need and performance.