Client Development Manager

Grade Level (for internal use):

The Role: Client Development Manager

The Team: The Client Development Manager is an experienced senior-level position within a team that leverages expertise in physical commodity markets to strengthen customer relationships and help customers realize bottom-line benefits from Energy products. Because of the breadth of knowledge the CDM brings to each relationship customers view the role as a guardian of the strategic customer relationship orchestrating the deployment of company-wide resources to deliver value to Commodity Insights accounts. CDM is responsible for developing and maintaining long-term relationships with a defined customer base to ensure consistently high levels of customer satisfaction.

Responsibilities and Impact: Providing the customer with an advocate who provides support and collaboration with products and services from Energy. Increase broader adoption of existing and new services as well as the retention of existing business. As the customer advocates they must also provide actionable customer feedback that will enhance Energy products and services to earn client business.

• Primary point of contact for the account owning the overall customer experience with Energy or Platts. Ensures the relationship is managed proactively and consistently at a high standard.
• Balances strategic long term account priorities with day-to-day execution. Maintains alignment between what the customer needs now and what will drive value in the future.
• Builds meaningful lasting relationships with key and influential customer stakeholders. Develop trust through consistent engagement and follow through.
• Navigates effectively across the customers organization and leverages internal cross functional resources to create measurable value. Coordinates the right expertise from across the business to address customer priorities.
• Maintain continuous investigative and collaborative contact with customers to gather strategic insight into their business. Identify issues uncover underlying or unrecognized problems and help define practical solutions.
• Coordinates with internal functions and third parties to ensure service levels are met and value-added offerings are delivered. Works to ensure customer needs are consistently addressed.
• Acts as a broker of capabilities and services for the client advocating internally to support the customers goals. Facilitates involvement from Sales and other teams to deliver shared outcomes for both the client and Energy or Platts.
• Understands how the customer uses products and services and helps define potential use cases and opportunities for enhancements. Applies insight to support adoption of relevant innovations that benefit the customer.
• Monitors and reports on the health of the relationship with strategic accounts. Use these insights to guide engagement plans and ensure ongoing satisfaction.

Lead Generation - Driving Increased Usage and Adoption of New Services

• Plays an instrumental role in the early stages of the sales cycle and account growth by researching the customers business identifying and qualifying leads and partnering with Sales to negotiate and close opportunities.
• Promotes non-benchmark services and helps surface product development needs by coordinating across functions within the customer organization. Use industry knowledge to contribute relevant input to product launch and marketing plans.
• Proactively identifies cross selling and upselling opportunities to expand the customers footprint.
• Drives engagement with product demonstrations across the customer organization to support evaluation understanding and adoption.
• Handles incremental sales and incoming orders partnering with the sales administrator or client services to ensure smooth processing.

Retention

• Works in close collaboration with Commercial Managers to align renewal priorities and protect the installed base.
• Prevent cancellations and mitigates risk by ensuring existing clients continue to derive clear measurable value from Energy or Platts services.
• Ensures clients maximize value from enterprise-wide licenses to maintain loyalty by working closely with Commercial Managers Client Development Managers across all regions Analytical Managers Customer Support Specialists and other relevant teams to drive increased usage and broader adoption.

Reporting

• Communicates potential client and market shifts changes in sentiment and emerging customer needs to the appropriate internal stakeholders.
• Monitors and reports on Energy or Platts service usage levels to track adoption and performance.
• Contributes to the Account Plan and supports its implementation through day-to-day execution and follow-up.
• Partners with other CDMs across regional boundaries to ensure the customer account plan is developed and executed consistently and effectively.
• Provides clear updates on status risk opportunities and product development needs.
• Salesforce with relevant client activity and interaction details.
• Keeps all team members informed on client interactions and key outcomes for each account.

Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $98000-$140000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and addition to base compensation this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits that we provide to our employees please click here.

Basic Qualifications:

• Demonstrated sales experience ideally within the commodity or financial industry or in roles supporting pricing reporting agencies.
• Strong understanding of the oil and gas industry with the ability to communicate effectively across front middle and back-office stakeholders including analysts and strategy teams.
• Prior experience using Energy or Platts products is preferred.
• Prior experience with Refinitiv Bloomberg Marketview (Enverus) DTN ICE or similar real time services is preferred.
• Excellent verbal and written communication and presentation skills with the ability to distill summarize interpret and clearly explain information to make it actionable for customers.
• Proven leadership experience managing multinational and/or strategic accounts with demonstrated cultural awareness and relevant regional experience.
• Strong customer relationship management skills including the ability to build and maintain relationships at multiple levels within strategic accounts.
• Highly developed planning and organizational skills including the ability to prioritize effectively and consistently meet deadlines.
• Proficiency with key business systems and tools such as Salesforce Word Excel and PowerPoint.
• Willingness to travel across the region or to participate in virtual engagements based on organizational guidelines during COVID period.

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

About S&P Global Energy
At S&P Global Energy our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses governments and individuals with trusted data expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks data and insights that customers need in order to plan confidently act decisively and thrive economically in a rapidly changing global landscape. Learn more at In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal