Child Care Program Manager

Position Criteria:

• High school education or equivalent required
• Teaching certificate and two or four year degree in education preferred
• Minimum of four years experience in a childcare setting required
• Scheduling staffing and supervisory experience in a childcare setting highly preferred

Performance Criteria:

• Enrollment and Payments including Adds / Drops billing making sure all participants have the correct contracts set in our program sending out monthly payment reminders etc.
• Staffing (Subs) finding subs the call guy if staff miss work communicate changes to all affected parties assist with interviews / hiring training or advice (mostly supervisors) and discipline.
• Customer Service Answering parents questions complaints problems etcthrough email phone or in person. Coach / Assist supervisors and my boss with their customer service responses too.
• Ordering Order snack including developing the snack calendar for all 8 sites (Bi-weekly) and other supplies for all sites a few times a year (Quarterly)
• Set-up Field Trips and bussing for all the sites. Assist with communication of trips the day of.
• Frontline visit sites during programming to observe staff and interact with children and visit with the supervisors. Will at times need to be included as part of staff count at a particular site
• Ongoing projects including program improvements and internal physical and paperwork audit work.

Required Experience:

Manager