Change Manager, AIML Data Operations

Imagine the contributions you can make at Apple. New insights have a way of becoming great products services and customer experiences very quickly. Passion and dedication are the keys to the accomplishments you can make here!nnWe are seeking an experienced Change Manager to join the AIML Data Operations group. Our team directly contributes to the development of AIML algorithms across many of Apples products specifically in regards to Siri and Apple this role you will drive organizational change initiatives that transform how our operations deliver data at scale for engineering teams building robust AI features for millions of customers worldwide. You will design and lead change management strategies develop stakeholder communications and training programs and partner with cross-functional teams to ensure successful adoption of new processes tools and ways of working across a fast-moving global organization.

As a Change Manager within AIML Data Operations you will lead the people side of change across a portfolio of programs that shape how our team operates. You will assess change impacts develop and execute change management plans and create compelling communications and training materials that drive adoption at every level of the organization. You will collaborate with program managers DRIs and cross-functional partners to embed change management practices into program delivery ensuring initiatives land effectively and sustainably across global will define change readiness strategies aligned with organizational goals monitor adoption through data-driven insights and proactively surface risks to leadership. Acting as a key liaison between operational leadership and impacted stakeholders you will translate complex program changes into clear actionable narratives that build alignment and confidence. Successful candidates are highly organized analytically sharp and skilled communicators who thrive in ambiguous fast-paced environments and care deeply about how people experience change.

Conduct change impact analyses across new and evolving programs processes and tools within AIML Data Operations identifying gaps between current and future statesnDevelop and own end-to-end Change Management Plans including stakeholder engagement strategies communication plans training plans and adoption metrics regularly reviewing and updating to align with program milestonesnDesign and deliver training materials for instructor-led sessions and self-paced learning enabling global teams to adopt new operational processes and systems effectivelynCreate communications for leadership operations teams and cross-functional partners that clearly convey the what why and how of change building readiness and reducing resistancenPartner with program managers and DRIs to integrate change management activities into program delivery ensuring people-side dependencies are tracked and mitigatednEngage with senior leaders to build change readiness establish success metrics and drive accountability for adoption outcomesnUse data dashboards and adoption metrics to develop targeted interventions and continuously improve change effectivenessnPartner with Legal Privacy Finance and other corporate functions to ensure change initiatives align with organizational policies and compliance requirementsnManage change work stream status reporting risk and dependency tracking and forward planning across active programsnChampion process harmonization and operational consistency across global and cross-functional teamsn

Bachelors degree in Business Organizational Psychology Communications Engineering or a related fieldn5 years of experience in change management program management organizational development or a related discipline including experience on cross-functional initiativesnDemonstrated expertise in change management principles methodologies and tools (e.g. PROSCI/ADKAR Kotter or equivalent frameworks)nProven track record leading change on enterprise-scale transformation programs including process redesign technology adoption or operational changenExperience developing and delivering communications and training materials for diverse audiences across organizational levelsnStrong analytical skills with the ability to assess change impact interpret adoption data and develop actionable strategiesn

Change management certification (e.g. PROSCI CCMP) strongly preferrednExperience working within AI/ML data or technology operations environmentsnFamiliarity with Agile delivery methodologies and integrating change management into iterative program cyclesnDemonstrated ability to work across geographically dispersed matrixed teams in a high-velocity environmentnExperience partnering with cross-functional and corporate teams to drive consensus and establish operating guidelinesnSuperb written and verbal communication skills; able to craft crisp influential narratives for senior leadership while also translating complexity for operational audiencesnSelf-directed and proactive you thrive in ambiguous environments and bring structure and clarity where it is needed mostnStrong relationship-building skills; quickly establishes trust credibility and influence across diverse stakeholdersnStrategic thinker who continuously looks for ways to reduce friction increase adoption and improve the change experience for teams and individualsnDemonstrated personal ownership accountability and follow-through on commitments