Case Manager

Job Title: Case Manager

Industry: Social Services / Disability Advocacy

Location: Baltimore MD ; 100% Remote after 2 weeks of training

Top 3 Skills:

1. Case Management / Disability Benefits Coordination
2. Social Security Disability / SSI Process Knowledge
3. Medical Records Review & Documentation

What Youll Do

• Guide customers through the Social Security Disability Benefits application process from start to finish
• Conduct face-to-face and phone interviews to gather information needed for case screenings and applications
• Serve as the go-between for customers the Social Security Administration Disability Determination Services and the Maryland Department of Social Services
• Review documentation and medical records to assess eligibility and build complete case files
• Coordinate collection of medical records from healthcare providers and ensure all supporting documentation is accurate and complete
• Explain the disability benefits process required documents and next steps to customers in a clear supportive way
• Enter and maintain case information in a proprietary database data entry document scanning and record management
• Conduct ongoing follow-up with customers medical providers and agencies to keep cases moving forward

What We Need From You

• Background in case management social services disability advocacy benefits coordination healthcare administration or human services
• Strong interviewing and communication skills youre comfortable talking to people in difficult situations
• Ability to review documentation and assess eligibility requirements
• Experience coordinating across multiple stakeholders government agencies healthcare providers and customers
• Solid organizational skills with the ability to manage a high volume of cases at once
• Accurate data entry and electronic document management experience
• Comfortable handling sensitive and confidential information with professionalism
• Self-directed and detail-oriented you follow up without being reminded

Bonus

• Knowledge of Social Security Disability SSI or public assistance programs
• Prior experience working with disability determination or benefits administration processes
• Familiarity with Maryland Department of Social Services or similar state agencies

Notes

• Role is focused exclusively on supporting Maryland residents applying for Social Security Disability Benefits
• Daily work involves a mix of interviewing documentation medical record collection data entry and case follow-up
• Frequent interaction with government agencies and healthcare providers is a core part of the job