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BDC Representative
Job Location:
Job Location:
Merriam, KS - USA
Monthly Salary:
$ 50000 - 60000
Monthly Salary:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
16 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Shawnee Mission Kia is seeking a motivated and customer-focused Business Development Center (BDC) Representative to join our growing dealership team. This role is critical in driving sales by handling inbound and outbound customer communications setting appointments and delivering a top-tier customer experience
The ideal candidate will have prior experience in a dealership BDC environment or a high-volume competitive phone-based appointment setting role. This position requires strong communication skills persistence and the ability to thrive in a fast-paced sales setting.
Responsibilities
- Handle all incoming internet phone and text inquiries promptly and professionally
- Conduct high-volume outbound calls to generate and confirm sales and service appointments
- Effectively communicate with prospective customers to understand needs and guide them toward scheduling dealership visits
- Follow up consistently with leads using CRM tools email phone and text
- Confirm appointments and ensure customers show for scheduled visits (show rate focus)
- Maintain accurate records of all customer interactions in the CRM system
- Work closely with the sales and service teams to ensure a seamless customer experience
- Meet or exceed monthly appointment-setting and show-rate goals
- Maintain a positive professional attitude while working in a competitive performance-driven environment
Qualifications
- Required: Previous BDC experience in an automotive dealership OR proven success in a high-volume appointment setting or inside sales role
- Strong phone presence and excellent verbal communication skills
- Ability to handle rejection and stay motivated in a competitive environment
- Highly organized with strong attention to detail
- Comfortable using CRM systems email and texting platforms
- Ability to multitask and manage a high volume of leads
- Team-oriented mindset with a strong work ethic
- Availability to work Saturdays (mandatory) with a weekday off
In Addiiton to competive compensation:
- Competitive pay structure with performance-based bonuses
- High-energy growth-oriented dealership environment
- Opportunity to build a long-term career in automotive sales and customer experience
- Supportive team culture focused on success and development
- The total compensation range for this role is $50000$60000 including base salary and performance-based bonus potential. Actual earnings will vary based on individual performance.
- Performance bonuses: $2000 annually (uncapped based on results
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
