Audio Visual Field Service Technician

Join a team where technology problemsolving and customer experience come together.

Are you a handson troubleshooter who thrives in dynamic environments Do you enjoy turning technical challenges into seamless experiences for clients If so we want you on our team as an Audio Visual (AV) Field Service Technician.

In this role youll play a vital part in supporting maintaining and optimizing AV systems for a diverse range of clients. Youll get to work with cuttingedge technology collaborate with industry-leading manufacturers and be the trusted expert customers rely on to keep their systems running flawlessly.

• Gather and prepare all tools programs and documentation needed to diagnose entire AV systems.
• Perform initial troubleshooting to identify root causes and assess potential related issues.
• Work directly with manufacturers when necessary including initiating and managing RMAs on-site.
• Implement temporary on-site workarounds to keep clients operational while final fixes are in progress.
• Document your work clearly and maintain communication through the full lifecycle of each ticket.

• Conduct regular maintenance: equipment cleaning firmware updates testing and system validation.
• Capture and report data related to system activity lifecycle history and recurring issues.
• Contribute your knowledge by creating howto guides troubleshooting steps and support documentation.

• Resolve customer issues remotely using tools such as ConnectWise Bomgar and other remote-access platforms.
• Create update and manage service cases within the NetSuite case system-always with SLA compliance in mind.
• Communicate proactively with customers via phone and email to ensure expectations are met and exceeded.
• Collaborate with subject matter experts when issues require escalation.

• Assist in final commissioning of new AV systems as needed.
• Lead or support the integration of new AV solutions in the field.
• Take on additional responsibilities that support our vision uphold core values and enhance client experiences.

• Youre a natural problem-solver with strong technical instincts.
• You enjoy working directly with clients and delivering excellent service.
• You adapt quickly to new technologies and love continuous learning.
• Youre detailoriented organized and reliable when managing multiple tasks.

• Work with innovative AV technology in real-world environments.
• Be part of a supportive customerfocused team that values your expertise.
• Enjoy opportunities for growth certifications and career development.
• Make a visible impact every day by helping clients succeed through great technology.

If youre ready to elevate your AV career and be the goto expert clients rely on wed love to hear from you. Apply today!