Analyst, IT Service, Deerfield
Job Location:
Deerfield, WI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Nutrien is a leading provider of crop inputs and services and our business results make a positive impact on the world. Our purposeFeeding the Future is the reason we come to work each day. Were guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.
Through the collective expertise of our nearly 26000 employees we operate a world-class network of production distribution and ag retail facilities. We efficiently serve growers needs and strive to provide a more profitable sustainable and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.
Reporting to the IT Sr. Manager for the onsite Corporate Client Services group the IT Analyst will work across a distributed team to provide technical Tier 2 day-to-day support in a Windows-based environment for the Deerfield corporate office. The Site IT team provides outstanding customer service while owning and operating a robust and reliable IT infrastructure that our business partners depend upon. We accomplish this by leveraging our unparalleled knowledge of each site and cultivating trust and collaboration. As a true partner to our business customers you will provide technical support that is effective and efficient and aligns with stakeholder requirements.
This position will be required to maintain a noticeable presence at the Deerfield corporate office during core office hours with possibility to participate in an on-call rotation to provide after-hours support for Executive and VIP staff as necessary.
End-User Support & Experience
- Serve as a trusted IT partner for business stakeholders at the Deerfield corporate office
- Provide advanced (Tier 2) support for end-user issues across desktops laptops mobile devices collaboration tools peripherals and printers
- Ensure AV/meeting room technologies are operational and support large-scale meetings and events
- Act as an escalation point for complex technical issues and drive resolution across teams
- Deliver a high-touch support experience for corporate users including VIP/executive support where required
- Identify recurring issues and proactively implement solutions to improve the overall user experience
Site IT Operations and Infrastructure support
- Own and support day-to-day IT operations for the Deerfield corporate office and other sites in the Chicago-area (e.g. Waukegan hangar)
- Provide hands-on support for infrastructure at Chicago data center as needed
- Coordinate with global IT teams (network security endpoint applications) to resolve issues and deliver services
- Promote IT standards security practices and compliance requirements
- Manage hardware lifecycle processes including provisioning refresh and asset tracking
- Perform system configurations deployments and upgrades in alignment with enterprise standards
Education:
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent practical experience)
Experience:
- 2 years of experience in IT support or Site IT roles preferably in a corporate enterprise environment
- Proven experience providing Tier 2 support and managing complex technical issues
- Experience working with enterprise IT service management tools (e.g. ServiceNow)
- Prior experience supporting executive/VIP users and high-visibility environments is an asset
- Demonstrated experience contributing to or leading IT projects and initiatives
Technical skills:
- Strong knowledge of Windows OS and endpoint troubleshooting Microsoft 365 (Outlook Teams SharePoint OneDrive) Active Directory / Azure AD / Entra ID Endpoint management tools (e.g. Intune SCCM)
- Understanding of Networking fundamentals (TCP/IP DNS DHCP Wi-Fi) AV/meeting room technologies printer technologies Mobile device support (iOS Android)
- Familiarity with ITIL processes and service management practices
Soft skills:
- Strong problem-solving and analytical skills with the ability to troubleshoot complex issues
- Excellent communication skills with the ability to translate technical concepts for non-technical users
- Strong customer service orientation and ability to build trust with stakeholders
- Ability to prioritize and manage multiple competing demands in a fast-paced environment
- Demonstrated ability to collaborate with others and contribute to a positive team environment
Compensation & Benefits:
The salary range for this role in Deerfield IL is between $62200 - $ we provide this range as general guidance several factors are taken into consideration when making compensation decisions including but not limited to candidate skill set experience and training licensure and certifications work location and other business and organizational needs. Actual salary and benefits may differ based upon location.
We provide an attractive benefits package that includes comprehensive medical dental vision coverage and life insurance and well as disability coverage for positions working more than 30 hours per addition we have a retirement program that encourages our employees to save for the longer term with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid vacation sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program. Details of the benefits package will be shared in the application process.
In addition to base pay this role is also eligible to participate in our annual incentive plan consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee. Details will be discussed through the application process.
This information is provided in compliance with applicable state equal pay and pay equity legislation and is the companys good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience skills education location and other job-related reasons. Nutrien also makes internal equity a consideration in all pay decisions.
Ready to make an impact with us Apply today!
The estimated salary that Indeed Glassdoor and LinkedIn lists does not represent Nutriens compensation structure. Nutrien is an equal opportunity evaluate qualified applicants without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected categories.
This job will remain posted until accordance with Nutrien policies you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive only candidates under consideration will be contacted. Applicants must meet minimum age requirements as permitted by law.
Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien
To stay connected to us and for the latest job postings and news follow us on: LinkedIn Facebook andInstagram.
Required Experience:
IC
About Company
Nutrien is a leading crop inputs and services provider that is helping to safely and sustainably feed a growing world.
