AI Knowledge Engineer

Job Description:

The AI Knowledge Engineer plays a foundational role in enabling scalable AI capabilities by structuring organizing governing and maintaining the knowledge assets that power AI retrieval and downstream applications. This role ensures institutional knowledge is preserved optimized and accessible in ways that improve the performance consistency and reliability of AI-driven outputs across skills connectors agents and applications.

Build & Maintain the AI Knowledge Foundation
Create and sustain a centralized reliable and reusable knowledge base that supports enterprise AI capabilities.

• Audit and consolidate knowledge assets across the organization to improve accessibility and reduce fragmentation

• Capture institutional and tribal knowledge especially during transition integration or organizational change

• Structure content so it can be effectively consumed by AI-powered experiences and retrieval workflows

Define Taxonomy Classification & Content Standards
Establish governance and content architecture standards that improve consistency searchability and long-term maintainability.

• Define and maintain common taxonomy and classification standards

• Develop scalable documentation patterns and reusable knowledge artifacts

• Ensure content is clean structured and aligned to organizational knowledge standards

Optimize Knowledge for Retrieval & AI Enablement
Ensure knowledge assets are prepared and maintained in a way that improves retrieval quality and downstream AI performance.

• Optimize content for search retrieval and AI use cases

• Partner with stakeholders and champions to keep knowledge current relevant and aligned to deployed use cases

• Continuously improve knowledge quality accessibility and governance processes

Requirements:

• Bachelors degree in Knowledge Management Information Science Library Science Communications Business Information Systems or a related field or equivalent work experience

• 58 years of progressive experience in knowledge management content architecture documentation taxonomy design or related disciplines.

• Candidates should demonstrate strong ability to structure content for search retrieval or AI-supported workflows along with excellent attention to detail and strong quality orientation.

• Experience capturing institutional knowledge developing reusable documentation and partnering with business stakeholders is important.

• Familiarity with AI ecosystems and the role knowledge plays in enabling skills connectors agents and applications is strongly preferred.

As a forward-thinking software provider Computer Services Inc. (CSI) helps community and regional financial institutions solve their customers needs through open and flexible addition to its award-winning core banking platform these include the latest in lending digital banking payments financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI visit

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay we consider various factors such as your skills qualifications experience and location. Along with a competitive salary this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age physical and mental disability marital status veteran status or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process please email us at and we will work with you to meet your accessibility needs.

For applicants residing in California please read Privacy Notice for California Residents CSI ()

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.