Contact Center Jobs in USA

IntroductionOPEN TO ALL QUALIFIED APPLICANTSThis is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.GRADEASTD11LOCATION OF POSITIONThis recruitment is open to individuals able to work in...

Job DescriptionJust imagine bringing joy to millions of LEGO fans around the world. Now make it real.As a member of our seasonal Customer Service team youll be at the heart of the action helping us support our fans during our busiest season.Thats right helping LEGO fans is our superpower and we love...

Job Title:Infrastructure Analyst (FCC/RF Licensing and RF Path)Job DescriptionWere Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the worlds best brands today and into the future. Were sol...

About UsJob SummaryThe Facility Coordinator supports daily facility operations for assigned childcare centers and serves as a primary point of contact for center directors vendors and internal teams. Key responsibilities include coordinating maintenance and emergency service calls managing and track...

Detailed JD attached as well Position Overview/Project Details: Performs necessary duties in supporting a large volume of patients both new / prospective and current / established in scheduling and relaying information to or from care team using established scheduling guidelines; and in facilitat...

Title: Contact Center Platform Systems Admin Location: Fort Worth Texas Onsite/Hybrid Rate: $30-$35/hr on W2 (Rate Flexible let me know if needed more) Contract: Contract until 10/30/2026 with potential for extensions Interview Mode: prefer candidates local to Fort Worth Texas for an in-person inter...

Digital Contact Center Transformation Architect We are looking for a senior hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving...

Job Title: Business Consulting Program Manager Location: Dallas Texas (Hybrid) Type: Contract We are seeking an experienced Program Manager to lead the end-to-end implementation and transformation of an enterprise Contact Center platform using NICE or Genesys technologies. Required Qualifications...

Technical Support Engineer / Telecom Architect (VoIP Operations) Location: Jersey City NJ (Onsite / Hybrid) Employment Type: Longterm Contract (Mphasis) Client Environment: Large Banking / Financial Services Enterprise Role Summary Provides daytoday operational support and deep telecom expertise acr...

Requirements 5 or more years of experience in business systems analysis within the banking or financial services sector. Proficiency in Genesys Cloud CX platform including call flows bot flows and routing strategies. Experience with Genesys modules including Workforce Engage...

Engineering SME / (AWS DEVOPS CLOUD & Infrastructure) Location: Jersey City NJ (Onsite / Hybrid) Employment Type: Longterm Contract Client Environment: Large Banking / Financial Services Enterprise Role Summary We are looking for an Infrastructurefocused Engineering SME / Technical Lead to help d...

We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights Journeys (CI) to design develop and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing C...

We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights Journeys (CI) to design develop and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing C...

We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights Journeys (CI) to design develop and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing C...

Solution Architect for Amazon Lex/Connect Location - Johnston RI Connect with Business people as well as technical team Job Summary: We are seeking an experienced Solution Architect with strong expertise in Amazon Lex and Amazon Connect to design develop and implement scalable cloud-based cont...

Minimum of 7 years experience overall. Very Strong experince in Selenium Testing 3 years of experience developing executing and analyzing automation tests. Hands on experience using Selenium Java JavaScript. Experience testing APIs and data integrations. Experience in Test Automation and execution....

Job Title: Voice AI Agent Developer Location: Plano TX Duration: 12 Months Contract Required Skills: 1-2 years experience working on Retail AI platform having implemented voice agents in production within a contact center environment. Should also have Agentic AI experience. Experien...

Job Title: Legal - Ombudsman Specialist Location: Washington DC 20004 Work Environment: Hybrid Schedule (3 days onsite / 2 days remote) Start/End Dates: 4/21/2026 - 4/20/2027 Experience: 5 years Job Description: Ombudsman Specialist The Ombudsman Specialist manages highly sensitive and potenti...

Genesys Cloud Engineer Any location below: Worthington OH Cincinnati OH Wilmington DE Need clearance for this role. Additional Details from the Intake: For this role Im specifically looking for someone with application development experience on Genesys Cloud particularly in building and maint...

Bayhealth Medical Center is Central and Southern Delaware s healthcare leader with hospitals in Dover and Milford as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Countie...