Technical Support Analyst SketchUp

Elevate the Creator Experience as Our Next SketchUp Tier 3 Technical Support Analyst!

Ready to champion the voice of millions of architects engineers and creatives who use the worlds premier 3D modeling software SketchUp is looking for an analytical customer-centric problem solver to drive advanced technical troubleshooting bridge the gap between users and development teams and optimize our global product feedback loops in a dynamic growth-oriented environment.

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds helping our customers increase productivity quality safety and sustainability. From purpose-built products to enterprise-level solutions our technology empowers professionals in construction geospatial government transportation and more.

AECO: Trimble is empowering stakeholders through planning design construction and the entire asset lifecycle. The companys innovative and connected ecosystem of solutions improves coordination and collaboration between teams phases and processes. Automating work and transforming workflows Trimble is enabling teams to deliver with confidence at every turn.

What Makes This Role Great:

In this role you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators.

Key Exciting Responsibilities:

• Deliver specialized Tier 3 technical support for SketchUp software products and complex entitlement systems

• Investigate replicate and validate high-impact technical bugs through rigorous testing environments

• Translate highly complex technical concepts into accessible actionable guidance for cross-functional teams and clients

• Partner closely with engineering and product development teams to manage incident escalations and prioritize resolutions

• Mentor internal support teams design technical training and author comprehensive documentation for complex workarounds

Essential Skills & Experience:

• 3 years of proven experience navigating advanced technical support environments or software workflows

• Demonstrated mastery of root cause analysis software testing and structured bug tracking within Jira or Confluence

• Foundational familiarity with the Systems Development Life Cycle (SDLC) and matrixed collaboration frameworks

• Outstanding verbal and written communication skills with a native ability to manage demanding situations with empathy and clarity

• Bachelors degree in Computer Science Arts and Sciences or equivalent practical technology experience

Bonus Points For:

• Practical familiarity with 3D modeling software architectural design workflows or 3D graphics processing via DirectX 12 and Metal

• Broad OS environment diagnostic skills across Windows MacOS iOS Android and Windows Server

• Lightweight programming knowledge or scripting experience in modern development languages

Logistics:

Location: UK - Leeds London or UK - Remote

Travel Requirement: 10%

Why Youll Love Working With Us:

At Trimble were not just a company that does goodwe are a team dedicated to making a tangible positive Real-World Impact. We build innovative solutions designed to solve the worlds most critical challenges. From construction sites to transportation hubs our work tangibly improves how people live build move and grow.

Youll work on projects that truly matter: Our purpose-driven culture means youll be helping to build and deliver solutions that make work faster safer and more sustainable for millions of people worldwide. Our impact is tangible from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a hidden gem . You will work with a collaborative supportive team that shares your purpose and fosters a genuine sense of belonging. Were a company of visionary pragmatists who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. Youll find an entrepreneurial spirit where success is often self-authored empowering proactive doers.

Technical Support Analyst Tier 3 Support SketchUp 3D Modeling Software Jira Root Cause Analysis Bug Tracking Customer Experience Software Troubleshooting Denver Tech Jobs

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Join a Values-Driven Team: Belong Grow Innovate.

At Trimble our core values of Belong Grow and Innovate arent just wordstheyre the foundation of our culture. We foster an environment where you are seen heard and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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