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Support Engineer

Palantir Technologies

Job Location:

London - UK

Monthly Salary: Not provided by the employer

Posted: 21 May 2026 (30+ days ago)

Application Deadline: 2 November 2026

Vacancies: 1 Vacancy

Department:

Technical Operations

Job Summary

A World-Changing Company

Palantir builds the worlds leading software for data-driven decisions and operations. By bringing the right data to the people who need it our platforms empower our partners to develop lifesaving drugs forecast supply chain disruptions locate missing children and more.

The Role

Weve been doing a lot of thinking as a team and what weve landed on is that this person needs to be someone who takes ownership. Real ownership. Not just Ill close the ticket but Im going to make sure this never happens again type of ownership. Thats the kind of person were looking for and frankly thats the kind of person whos going to thrive here at Palantir.

As an IT Support Engineer you take real pride of our internal ecosystem from individual workstations to conference rooms to the systems employees rely on every day. Youre the person people turn to when something isnt working whether theyre at their desk travelling or preparing for an important meeting.

Youre thorough when it comes to troubleshooting. You dont just close the ticket you make sure the underlying issue is actually resolved. When something keeps coming back you dig into why and strive to look for a permanent fix. Youre proactive by nature and complacency isnt something you settle for and its not something we settle for either. Youre constantly looking for ways to eliminate friction automate the mundane and elevate the bar for TechOps.

People feel comfortable coming to you with problems because youre approachable and follow through. Youre familiar with the needs of executives and senior staff and you check in proactively when you know something critical is on the horizon like a board meeting an earnings call an internal conference or a big reveal rather than taking a back seat.

What sets you apart is how much you care about the growth of the people around you. When you work through a tough ticket with a colleague you make it a teaching moment. When you solve something new you document it and share it because the goal isnt just to fix the problem in front of you its to make the whole team more capable. You firmly believe that good support scales when knowledge is shared freely and you lead by example on that.

Core Responsibilities

Executive & VIP Support

Deliver white-glove IT support to executives and VIP users developing a deep familiarity with their workflows and technology preferences.
Proactively reach out during critical patching windows major rollouts and high-visibility events to ensure zero disruption.
Support executive travel and on-site needs including internal conferences and off-site engagements.

Environment Ownership & Office Health

Have an intimate understanding of all office hardware. If something is broken aging or suboptimal you are the one who notices and acts.
Proactively replace ageing hardware and maintain core VTC (Video Teleconferencing) equipment; identify issues early and never kick the can down the road.
Manage the printer fleet end-to-end including setup maintenance and troubleshooting.
Maintain FOB office environments to ensure they are always in excellent working order.

Incident Management & Root Cause Analysis

Initiate tracking of potential business blocking issues and partner with engineering teams to drive to full resolution.
Go beyond the quick fix conduct thorough root cause analysis and implement solutions that prevent recurrence.
Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale.

Systems Administration & Automation

Install configure and maintain Windows and Mac workstations across the organisation.
Implementation of process automations that reduce friction and increase team efficiency.
Administer and maintain O365 Groups distribution lists calendar permissions and Auto-Reply configurations.
Troubleshoot and resolve networking and connectivity issues with a solutions-first approach.

Vendor & Product Expertise

Serve as a key stakeholder in the evaluation of new vendors tools and products. Looped in early to validate test and become a certified SME before any company-wide rollout.
Maintain up-to-date knowledge of emerging technologies relevant to the enterprise environment.

Customer Experience & Relationships

Create clear empowering how-to guides that help employees solve common issues independently.
Build and maintain strong working relationships with key business stakeholders across departments.
Mentor and support IT Support Specialists providing guidance knowledge-sharing and a steady hand when things get complex.

What We Value

Familiarity with AV systems Video Conferencing infrastructure and executive-level support protocols.
A proactive ownership-driven mindset. You spot problems before users do and act without being asked.
Strong communication skills and an innate ability to build trust with people at all levels of an organisation.
Experience mentoring junior team members.
Comfort with automation concepts and a drive to eliminate repetitive manual work.
Logical methodical approach to troubleshooting with a deep commitment to root cause resolution.
Professionalism adaptability and the ability to thrive under pressure and constant shifting priorities.

What We Require

4 years of experience in desktop or help desk support in a fast-paced environment.
Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.
Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
Hands-on industry experience with LLMs and AI agents with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
Hands-on experience with Active Directory Exchange and O365 administration including Groups distribution lists and licensing.

Life at Palantir

We want every Palantirian to achieve their best outcomes thats why we celebrate individuals strengths skills and interests from your first interview to your longterm growth rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians lives is just one of the ways were investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantirs values and culture we believe employees are better together and in-person work affords the opportunity for more creative outcomes. Therefore we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week) allowing our employees to strike the right trade-off for their personal productivity. Based on business need there are a few roles that allow for Remote work on an exceptional basis. If you are applying for one of these roles you must work from the city and or country in which you are employed. If the posting is specified as Onsite you are required to work from an office.

If you want to empower the worlds most important institutions you belong here. Palantir values excellence regardless of background. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process please reach out and let us know how we can help.

Please note that you will never be asked to submit a payment or share financial information to participate in our interview process. If you suspect that youve been contacted by a scammer we recommend you cease all communication with the individual and consider reporting them to the relevant authorities such as the US FBI Internet Crime Complaint Center (IC3).

Required Experience:

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