Lead Cybersecurity

Freshworks is looking for a Lead - Cybersecurity GTM to sit at the intersection of Cybersecurity customer trust and go-to-market. This is not a back-office compliance role. You will be the security voice our customers hear translating complex cloud architecture and security posture into clear confident assurances that accelerate deals and deepen customer relationships.

Reporting to the Manager of Cybersecurity you will own the end-to-end experience of how Freshworks communicates its security story to the market. That means building scalable systems creating repeatable playbooks and driving automation so the team spends less time on manual work and more time on high-impact customer engagements.

Qualifications :

• 410 years of experience in information security with depth in application security architecture cloud security (AWS) or security pre-sales/solutioning.
• Strong understanding of web application frameworks cloud-native architectures and SaaS security models.
• Proven ability to communicate complex security topics clearly and conciselyboth in writing and in live customer conversations.
• A builders mindset: you default to creating playbooks templates and repeatable processes rather than solving problems one-off.
• Experience driving automation or process improvement in a security operations or GTM context.
• Comfort working across time zones and adapting to shifting schedules when customer needs require it.

Self-directed low-maintenance and energised by fast-paced high-growth environments

Technical Skills

• Cloud security architecture and operations with hands-on depth in AWS (IAM VPC KMS CloudTrail GuardDuty Security Hub).
• Web application security fundamentals: OWASP Top 10 secure SDLC API security and encryption standards (TLS AES-256 key management).
• Working knowledge of SaaS security models multi-tenant architecture and shared responsibility frameworks.
• Familiarity with security questionnaire and trust center platforms (e.g. Loopio Responsive SafeBase) and GRC tools (e.g. Drata Vanta).
• Ability to read and interpret security documentation penetration test reports SOC 2 audit reports and architecture diagrams.
• Comfort with process automation conceptsscripting workflow builders or no-code/low-code tools to reduce manual repetitive work.

Certifications (Nice to have)

• CISSP (Certified Information Systems Security Professional)
• AWS Security Specialty or AWS Solutions Architect
• CISM (Certified Information Security Manager)
• CompTIA Security or equivalent foundational certification

Soft Skills

• Executive-level communication: ability to distill complex security topics into clear confident narratives for technical and non-technical audiences alike.
• Cross-functional influence: skilled at building alignment across Security Engineering Legal Product Sales and Customer Success without formal authority.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time