Customer Insights Analyst (12m FTC)
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Monthly Salary:
Posted:
Application Deadline:
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Job Summary
OVERVIEW:
We are seeking a highly analytical and customer-focused Insights Analyst to join our team on a 12-month fixed-term contract. This role sits at the heart of our Insights Hub partnering across multiple business areas to turn complex data into clear actionable insights that drive performance and enhance customer understanding.
As a key member of the team you will play a pivotal role in shaping data-driven decision-making combining customer commercial and operational insights to influence strategy across eCommerce and retail channels. You will work closely with stakeholders to identify opportunities optimise performance and ensure the voice of the customer is embedded in key business processes.
This is an exciting opportunity for someone who thrives on translating data into meaningful narratives is passionate about customer behaviour and enjoys working in a fast-paced collaborative environment.
WHAT YOULL BE DOING:
Responsible for:
- Gather analyse and deliveringactionable insights to optimise business performance within various spokesas part of the Insights Hub & spoke team. Forexamplebrandmarketing eCommerce commercial customer&strategy and operations.
- Integrate insights from multiple data sources for a comprehensive business perspective on strategic challenges and processes.
- Enhance forecasting models for key KPIs to support business performance.
- Deliver ad hoc analysis asto support business partners projects and workstreams.
- Collaborate with analytics leads & wider team to embed insights into business strategies and key processes such as the commercial process tradebudgetingand forecasting.
- Create clearaccurateand actionable dashboards to meet the needs of your business partners and develop the BI visualisations which democratise access to insights.
- Collaboratewith the Data Engineering and BIEngineeringtofacilitatecross-team visibility andprioritization of analytics requirements.Identifyingraisingand managing risks to delivery with analytics managers.
- Prioritise workload to meet the needs of your business partners ensuring availability of insights at the right time to the right level of quality.
- Follow the standardised analytics approaches and processes as relevant.
WHAT YOULL NEED:
Essential Criteria:
- Ability to understand business goals and translate them into data-driven strategies.
- Ability to prioritise and focus analytical efforts on high-value areas to maximise business impact.
- Strong analytical skills with the ability to extract actionable insights from complex data.
- Expertisein statistical modelling regression analysis and data-driven decision-making.
- Experience in apparel-based businesses across eCommerce and physical retail.
- Ability to translate business questions into data-driven insights.
- Proficiencyin Looker (or similar dashboarding tools) and GA4.
- Advanced SQL skills including window functions CTEs joins and cloud data warehouses.
- Strong prioritisation and project management skills to focus on high-impact areas.
- Clear and concise communicator making complex data easy to understand and actionable.
CLOSING DATE: THURSDAY 4th JUNE
LOCATION:
Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ Solihull UK.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. Were an equal opportunities employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email .
ABOUT US.
Were here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So we give people the tools they need to reach further go faster be stronger. We celebrate those who show up for themselves to be their physical or mental best whatever that means for them. Its what we want for our community and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious and were looking for people who want to join us for the ride our growth will be your growth.
THE PERKS.
Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme including salary sacrifice EV scheme dental insurance cycle to work tech scheme holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
Office location specific benefits include (IQ):
- Gym Membership to The Lifting Club (LC)
- Onsite lunch provision & coffee bars
- EV charge points available
Office location specific benefits include (LDN):
- Funded multi-site fitness membership
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Required Experience:
IC
About Company
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