CRM Technology Engineer

Were looking for a CRM Engineer to join our CRM team in London. Youll support our global CRM team by building maintaining and improving the data and platform infrastructure that powers reliable scalable CRM.

In this role youll focus on the technical foundations behind CRM combining data engineering platform architecture and CRM systems understanding to ensure customer data is reliable activation-ready and easy to work with across our ecosystem.

Youll work across Kafka event streams Snowflake Braze internal tools and supporting integrations to transform raw product and customer data into trusted CRM-ready datasets scalable activation systems and effective CRM execution.

Youll often be the person the team turns to when something doesnt look right whether thats a data inconsistency event flow issue customer attribute problem integration failure or CRM platform behaviour that doesnt align with expectations. You enjoy solving technical problems methodically working across systems and improving the infrastructure that powers CRM long term.

Heres how youll be contributing to the CRM team:

• Build and maintain the technical foundations that power CRM across Snowflake Braze Hightouch and supporting platforms
• Support the transformation and modelling of customer data within Snowflake to create reliable CRM-ready datasets
• Validate customer events attributes identifiers and data quality to ensure accurate targeting personalisation and reporting
• Support and improve CRM data pipelines platform integrations and activation architecture
• Investigate and resolve issues across customer data campaign logic integrations and platform performance
• Support the day-to-day technical operation implementation and optimisation of our CRM ecosystem including Braze and supporting technologies
• Partner with CRM Engineering and Analytics teams to translate lifecycle and marketing requirements into scalable technical solutions
• Improve CRM segmentation targeting and activation reliability through stronger data quality governance and architecture
• Build support and troubleshoot Braze campaigns audiences templates and platform configurations to ensure reliable CRM execution
• Contribute to QA processes documentation operational workflows and technical best practices
• Share knowledge and help raise the teams understanding of CRM technology data and platform capabilities

This role will give you the opportunity to: 

• Become an expert across one of the industrys leading CRM technology stacks including Braze Snowflake Hightouch and modern data tooling
• Work on the systems that power customer communications at global scale
• Solve complex technical challenges across CRM data platform architecture integrations and activation
• Shape the future of Wises CRM technology ecosystem by improving scalability reliability and governance
• Work closely with Engineering Analytics Product and CRM teams to deliver high-impact customer experiences
• Influence how CRM technology evolves through new capabilities better data foundations and continuous platform improvements

Qualifications :

About you:

• You have 5 years experience working in data CRM technology MarTech or platform engineering roles
• You have strong SQL data engineering and data modelling experience (Snowflake or similar preferred)
• You have experience working with Kafka or similar event-streaming systems or strong transferable experience working with event-driven customer data within Snowflake or similar data environments
• You have hands-on experience working with CRM or customer engagement platforms (Braze strongly preferred) including campaign builds audience logic data structures and platform implementation
• You understand how customer data attributes events and integrations power CRM systems
• Youre comfortable troubleshooting technical issues across data APIs integrations and platform logic
• You approach problems methodically and enjoy working across both data systems and operational platforms
• You communicate clearly and can translate technical complexity into practical solutions
• Youre proactive about improving documentation governance workflows and system reliability

Nice to have:

• Braze technical implementation experience
• Reverse ETL / activation tooling (e.g. Hightouch)
• API or integration engineering experience
• HTML / CSS / Liquid or templating familiarity

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time