Core Processing Lead
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Job Summary
Position Role: Leads high-volume transactional services in SSAU ensuring efficient accurate processing prioritising workflow and managing escalations.
Responsibilities:
- Lead core processing services ensuring timely accurate handling of routine transactions per agreed SLAs and operational priorities.
- Manage high-volume workflows by allocating and prioritising tasks to ensure service continuity and efficient resource use.
- Serve as main escalation point for complex non-standard or urgent processing issues ensuring timely resolution or referral as needed.
- Coordinate with Triage and Specialist Leads to ensure effective work routing and smooth end-to-end service delivery across SSAU functions.
- Drive core processing improvements by identifying inefficiency enhancing workflows and boosting quality consistency and SLA compliance.
- Maintain oversight of processing quality ensuring accuracy compliance and adherence to established processes and standards.
- Serve as Unit Liaison for designated units ensuring clear communication and SSAU awareness of unit needs plans and issues.
- Provide financial SME advice to units on pay allowances charges benefits and produce special financial cases as needed.
