Control Room Operator Resource Planner

Job description

Are you enthusiastic dedicated vigilant individual looking for an opportunity to join our Samsic UK Security family Then this role may be for you!

We have an exciting opportunity for a Control Room Operator / Resource Plannerto join our team in our Coventry office.

The purpose of the role is to provide an efficient and professional Control Room Duties and Resource Planning to Samsic UK Securitys clients as specified demonstrating the highest levels of Customer Service; the role is vital in making sure each site has fully trained staff available to complete the contractual requirements.

As a Control Room Operator/Resource Planner you will be contracted to 42.5 hrs per week and work over a shift pattern as per below:

• Week 1: Monday - Friday 06:00 - 14:30
• Week 2:Monday - Friday 12:30 - 21:00

Salary:32760pa (14.78 p/h)

• Maintaining records including holiday sickness hours of attendance at work
• Manage last minute sickness and planned absence
• Manage Bradford Factor
• Approving annual leave
• Manage regional rotas and support cover
• Manage last minute client requests
• Dispatching alarms to our Response Teams
• Payroll preparation and processing
• Managing wage queries
• Staff welfare calls
• Liaising with clients
• Updating spreadsheets running reports and updating databases
• Sending out KPIs on a daily weekly and monthly basis
• Working closely with the service delivery manager and Operations Manager

Essential Requirements:

• Right to work in the UK
• Strong customer service skills
• Strong written and verbal communication
• Ability to work under own initiative
• Good organisational skills
• Good Working knowledge Microsoft packages

In order to work for Samsic UK you MUST fulfil the following criteria:

Have an unrestricted right to work full time in the UK for a minimum period of 12 months

Be fluent in spoken and written English

Have a five-year checkable work history

Must have a working knowledge or Microsoft products Excel Word etc.

Benefits:

Full training

Apprentice scheme available to all

Reward and recognition scheme

Career development plan

Pension scheme

** Due to the high volume of applications we receive we have to insist that the ideal candidates CV MUST contain a full 5-year history back from today with MONTH and YEAR clearly displayed for start and finish times of each employment period including your most current role. Any gaps within the last 5 years need to be covered with an explication (could be School Jobseekers Student etc.) If your CV fails to comply with this it will be rejected **

Founded in 1986 Group Samsic has grown to meet an ever-growing need for Total Facilities Management. Now in 2021 the group boasts 70000 employees Europe wide with an annual turnover of 2.4bn. euro. Samsic UK provided Security Cleaning and Support Services to 750 clients at over 1700 locations in the UK. Our network of 14 regional offices ensure our clients are given our closest support and attention; and our 3000 highly skilled employees help us to develop a business of substance that meets client need and expectation while e constantly expand our presence in the FM Sector.

Job Type: Full-time