Configuration Team Leader

For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.

As Configuration Team Leader you will lead the end-to-end operation of the Configuration Centre in Hemel Hempstead. You will be accountable for ensuring customer configuration device requests move seamlessly through the order lifecycle. You will work closely with the warehouse team accepting goods-in to the config area leading build and configuration services before passing back to warehouse for dispatch and delivery meeting customer quality security and SLA expectations.

The Configuration Centre is a critical link between hardware supply and customer delivery. This role ensures customers receive fully configured ready-to-use technology on time and to the highest quality standards directly impacting customer satisfaction and operational performance.

• Act as the key interface between warehouse services sales and customers for all configuration activity
• Ensure customers receive fully configured quality-assured devices on time
• Lead manage and develop a team of configuration engineers/technicians
• Allocate and prioritise workload in line with customer SLAs and business demand
• Drive productivity efficiency and adherence to standard operating procedures
• Oversee device build staging and configuration across a range of hardware
• Ensure all builds meet quality standards customer specifications and pass QA before dispatch
• Maintain configuration accuracy documentation and audit trails
• Manage stock integrity and coordinate dispatch readiness with warehouse teams
• Monitor delivery performance against SLAs KPIs and OLAs
• Identify and resolve operational bottlenecks and escalations
• Provide reporting on throughput quality and delivery performance
• Drive continuous improvement standardisation and automation across processes
• Ensure compliance with customer requirements internal policies and security standards
• Support audits and the rollout of new configuration services

• Proven experience in IT build configuration staging or deployment environments
• In-depth understanding of IT hardware and hand on experience with Intune & EndPoint is a must (SCCM and Jamf desirable)
• Experience leading or supervising technical/operational teams
• Strong understanding of hardware lifecycle services (build imaging asset tagging)
• Experience working in warehouse or logistics-linked operations
• Strong organisational skills with the ability to prioritise workload effectively
• High attention to detail with a strong focus on quality
• Familiarity with ITIL or service delivery frameworks (desirable)
• Ability to deliver against SLAs for configuration and dispatch timelines
• Track record of maintaining build accuracy throughput and low defect rates
• Focus on stock accuracy team productivity and health & safety compliance

As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.