Clinical Support Receptionist

Clinical Support Vacancy - Eye Academy Windsor

At Eye Academy we pride ourselves on delivering exceptional eye care and the highest standard of customer service. Located in a highly affluent area of Berkshire we are a fully private independent luxury optician offering exclusive tailored eye care solutions in a stylish and contemporary setting. Our team is committed to providing personalised and cutting-edge optical services combining expertise with elegance and innovation.

• No Sunday or bank holiday working
• Access to Simply Health (claim cashback on healthcare purchases)
• Retail discounts
• Cycle to work scheme

We offer a range of benefits designed to support your wellbeing development and work-life balance

We are looking for a full-time Clinical Support Receptionist to join our team in Windsor.

This is a front-of-house role where youll be the friendly face and welcoming voice of the practice creating a warm professional experience for every patient from the moment they walk through the door or get in touch.

Youll also occasionally support patients with pre-screening and assist with frame dispensing helping them feel confident comfortable and cared for.

This role is perfect for someone who genuinely enjoys meeting people and takes pride in delivering exceptional customer service. Youll be organised approachable and proactive building lasting relationships with patients while supporting the clinical and dispensing teams. Youll have the time tools and support to provide a first-class experience without feeling rushed or pressured. Collaboration is at the heart of everything we do and youll be the person who helps keep the practice running efficiently while ensuring every patient leaves with a positive impression.

Key Responsibilities:

• Being the welcoming face of the practice and delivering an outstanding front-of-house experience for every patient.
• Managing appointments recalls telephone enquiries emails and patient records.
• Carrying out a range of front-of-house and administrative duties to ensure the smooth day-to-day running of the practice.
• Maintaining high standards of practice presentation ensuring the reception and waiting areas are always welcoming and professional.
• Supporting the clinical and dispensing teams with the day-to-day running of the practice.
• Occasionally assisting with pre-screening and frame dispensing to support the patient journey.
• Building rapport with patients understanding their lifestyle and vision needs and helping guide them towards the most suitable optical solutions.
  

What We Are Looking For:

• Experience in a patient-facing setting and/or customer service role.
• Experience in Optics is desirable but not essential
• Strong communication and customer service skills with a passion for exceeding client expectations.
• Previous experience with administration duties such as appointment scheduling managing recalls handling patient enquiries and maintaining accurate records would be highly desirable.
• A keen eye for detail and an interest in fashion with the ability to offer personalised styling advice.
• A team player with a positive attitude and the ability to work well within a close-knit team.
• The ability to stay calm under pressure and manage multiple priorities.
• An all-round team member willing to get involved in high-end dispensing administrative responsibilities and clinical support.

Additional Information:

• This role requires you to work Saturdays

Click apply below and we will ensure you are contacted as soon as possible by one of our team.