Client Support Engineer

Key Purpose of the Job:

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service.

Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice.

This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off 4 off. This will be 2 days working 07:00 - 19:00 then it will be 2 nights working 19:00 - 07:00.

Key Job Responsibilities:

• To provide technical support to end users and engineers both internally and externally.
  
• To ensure prompt and accurate processing of customer requests whether received by telephone written correspondence and electronically via e-mail and web portals.
  
• To ensure prompt and accurate information is scheduled.
  
• To answer customer telephone calls ensuring internal customer service standards are met.
  
• To provide a positive experience for customers ensuring prompt and accurate information is captured.
  
• Any other reasonable requests from the line manager and SLT members.
  
• To provide support to the Service Scheduling Team when required.
  
• Embrace new customers and technologies the company adopt
  

Essential Requirements:

• Customer focused
  
• Excellent telephone manner
  
• PC Literate
  
• Team Player
  
• Strong Interpersonal and communication skills
  
• Ability to priories workloads
  
• Exceed all tasks given
  
• Be an ambassador for Kings at all times displaying quality and excellence in all dealings with external and internal customers and suppliers
  
• Ability to work within a continually changing environment
  

When Kings carry out recruitment we do so as an Equal Opportunities Employer.

Benefits Include:

• Supportive and Collaborative Environment
  
• Company Health Care Plan
  
• Company Pension
  
• Life Insurance
  
• 25 days holiday plus Bank Holidays
  
• Development Opportunities
  
• Referral Scheme
  
• Employee Recognition Scheme
  
• Employee Benefits Programme including shopping vouchers and discount; up to 1200 a year on reals savings for everyday needs
  
• Cycle to Work Scheme
  
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