Client Relationship Director

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth we deliver learning solutions for apprentices graduates and professionals with 10 years experience in Financial Services. Our offerings include expert faculty e-learning coaching and blended assessments that improve individual and organizational performance.

Working at Fitch Learning offers the opportunity to be part of a global leader in financial education committed to delivering cutting-edge training solutions. Youll collaborate with experts dedicated to empowering professionals with the skills and knowledge needed to excel. By joining us youll be at the forefront of innovation in professional education contributing to impactful learning experiences that drive client outcomes and industry success.

Fitch Learning is seeking aClient Relationship Directorbased in ourLondon office. We are looking for candidates with proven experience selling to clients across Europe and managing complex client relationships. The corporate title for this role isDirector.

About the Team:

The purpose of this role is to discover develop and win new learning and development programs with both new and existing clients. Working closely with the client relationship management team and independently you will identify opportunities to sell our solutions across the full Fitch Learning portfolio. You will work with clients to understand their business and talent development needs and in partnership with our subject-matter experts design tailored learning solutions to address those doing so you will achieve or exceed an agreed revenue addition you will prospect and develop new logo opportunities across Europe. The role requires periodic travel across Europe.

How Youll Make an Impact:

• Drive strategic account planning relationship development and internal referrals in partnership with the client relationship management team
• Build a strong understanding of market trends client priorities and talent development needs across the financial services sector
• Identify qualify and convert new business opportunities across Fitch Learnings suite of training and development solutions
• Lead full-cycle sales activity: opportunity qualification solution shaping proposal development pitching negotiation and closing
• Maintain accurate pipeline activity tracking and account plans in Salesforce with strong attention to data quality
• Produce clear and reliable revenue forecasts based on pipeline analysis and account activity
• Ensure smooth handover of won projects to delivery teams while maintaining commercial oversight and acting as an escalation point where needed

You May Be a Good Fit if:

• You have a strong background in solution-based sales
• You have experience managing complex client relationships in financial services or professional education
• You have experience selling learning training talent or professional development solutions
• You have a track record of meeting or exceeding revenue targets
• You can translate client strategies and business priorities into actionable account plans
• You have excellent communication skills and a consultative selling approach

What Would Make You Stand Out:

• Demonstrated sales success in learning and development solutions within financial services
• Experience working across multiple countries and navigating cross-cultural stakeholders
• Business-level French or German
• Ability to manage complex sales cycles and multiple stakeholders across large organizations

Why Choose Fitch:

• Hybrid Work Environment:3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility:Dedicated trainings leadership development and mentorship programs to ensure continuous learning
• Investing in Your Future:Retirement planning and tuition reimbursement programs to support your goals
• Promoting Health & Wellbeing:Comprehensive healthcare offerings for physical mental financial social and occupational wellbeing
• Supportive Parenting Policies:Family-friendly policies including a generous global parental leave plan
• Inclusive Work Environment:A collaborative workplace where all voices are valued supported by Employee Resource Groups
• Dedication to Giving Back:Paid volunteer days matched funding for donations and opportunities to volunteer in your community

At Fitch Group the combined power of our global perspectives differentiates us. Our global network of colleagues comes together to accomplish more than we ever could alone. Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas guaranteeing your voice will be heard and your work will have an impact regardless of seniority.

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