Sutherland

KEY RESPONSIBILITIESPurchasing and negotiation of goods materials or services in line with specified specifications costs quality and delivery timelines.Ensure on-time supply of required goods and materials and communicate any supply problems which may pose a risk or impact on busines

KEY RESPONSIBILITIESPurchasing and negotiation of goods materials or services in line with specified specifications costs quality and delivery timelines.Ensure on-time supply of required goods and materials and communicate any supply problems which may pose a risk or impact on busines

This is an application support engineer role where you will be in charge of receiving incidents and troubleshoot them related to errors exceptions logs Java debugging and SQL querying.Job DescriptionThe Actimize Technical Support Engineer performs a wide range of duties including some

This is an application support engineer role where you will be in charge of receiving incidents and troubleshoot them related to errors exceptions logs Java debugging and SQL querying.Job DescriptionThe Actimize Technical Support Engineer performs a wide range of duties including some

We are seeking a highly motivated Senior Associate - Quality Assurance to join our this role you will be responsible for enhancing our customer experience initiatives analyzing customer feedback and implementing strategies to improve overall customer satisfaction.Your main tasks:Moni

We are seeking a highly motivated Senior Associate - Quality Assurance to join our this role you will be responsible for enhancing our customer experience initiatives analyzing customer feedback and implementing strategies to improve overall customer satisfaction.Your main tasks:Moni

About the Role:We are looking for friendly confident and customer-focused individuals to join our team as Customer Service this role you will assist customers resolve issues and ensure every interaction ends on a positive and professional note.What youll be doing:Answering customer q

About the Role:We are looking for friendly confident and customer-focused individuals to join our team as Customer Service this role you will assist customers resolve issues and ensure every interaction ends on a positive and professional note.What youll be doing:Answering customer q

The Director - Talent Acquisition Technology is a strategic role at Sutherland reporting directly to the VP of Global HR Innovation. This position requires close collaboration with the global human resources leadership team and all functional leaders and the ideal candidate must be ad

The Director - Talent Acquisition Technology is a strategic role at Sutherland reporting directly to the VP of Global HR Innovation. This position requires close collaboration with the global human resources leadership team and all functional leaders and the ideal candidate must be ad

 Payroll Expert with Benefits Compensation and Core HRQualifications :  Payroll Expert with Benefits Compensation and Core HRAdditional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time

 Payroll Expert with Benefits Compensation and Core HRQualifications :  Payroll Expert with Benefits Compensation and Core HRAdditional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time

 HCM Expert with ORC Talent Core HR JourneysQualifications :  HCM Expert with ORC Talent Core HR JourneysAdditional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time

 HCM Expert with ORC Talent Core HR JourneysQualifications :  HCM Expert with ORC Talent Core HR JourneysAdditional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time

 Design build and test incremental production-ready solutions that deliver measurable business outcomes.Contribute across the stack (front-end and back-end) with attention to scalability performance maintainability and security-first design.Implement AI-DLC Patterns (e.g. code assista

 Design build and test incremental production-ready solutions that deliver measurable business outcomes.Contribute across the stack (front-end and back-end) with attention to scalability performance maintainability and security-first design.Implement AI-DLC Patterns (e.g. code assista

Desired Qualifications:Design build and test incremental production-ready solutions that deliver measurable business outcomes.Contribute across the stack (front-end and back-end) with attention to scalability performance maintainability and security-first design.Implement AI-DLC Patte

Desired Qualifications:Design build and test incremental production-ready solutions that deliver measurable business outcomes.Contribute across the stack (front-end and back-end) with attention to scalability performance maintainability and security-first design.Implement AI-DLC Patte

Sutherland is looking to add a talented forward-thinking Recruiter to support leadership and supportlevel hiring across our Egypt sites. This position will include several administrative tasks to support internal AND external hiring for the region. If you enjoy finding exceptional tal

Sutherland is looking to add a talented forward-thinking Recruiter to support leadership and supportlevel hiring across our Egypt sites. This position will include several administrative tasks to support internal AND external hiring for the region. If you enjoy finding exceptional tal

Job SummaryA Subject Matter Expert (SME) provides specialized knowledge and expertise in a specific field industry product process or technology. The SME supports teams by offering guidance solving complex problems validating information and ensuring best practices and standards are f

Job SummaryA Subject Matter Expert (SME) provides specialized knowledge and expertise in a specific field industry product process or technology. The SME supports teams by offering guidance solving complex problems validating information and ensuring best practices and standards are f

Role OverviewSeeking detail-oriented specialists to support data annotation for a global technology platform. The role involves reviewing labeling and classifying datasets to support AI/ML models abuse detection and operational intelligence initiatives.Key ResponsibilitiesReview class

Role OverviewSeeking detail-oriented specialists to support data annotation for a global technology platform. The role involves reviewing labeling and classifying datasets to support AI/ML models abuse detection and operational intelligence initiatives.Key ResponsibilitiesReview class

Role Summary:Support email operations spam/abuse detection and Trust & Safety workflows to ensure a secure reliable and high-quality email ecosystem.Key Responsibilities:Monitor and investigate inbound/outbound email traffic for spam phishing spoofing and abuse patternsPerform log ana

Role Summary:Support email operations spam/abuse detection and Trust & Safety workflows to ensure a secure reliable and high-quality email ecosystem.Key Responsibilities:Monitor and investigate inbound/outbound email traffic for spam phishing spoofing and abuse patternsPerform log ana

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction

**Primary Duties and Responsibilities**The Situation Management Specialist is responsible for directing planning and managing the resolution of critical technical issues project risks and escalations that have significant consequences for NiCE and our customers.Ensure appropriate pers

**Primary Duties and Responsibilities**The Situation Management Specialist is responsible for directing planning and managing the resolution of critical technical issues project risks and escalations that have significant consequences for NiCE and our customers.Ensure appropriate pers

As a Team Manager supporting the PNC program you will lead a team of collection specialists across Consumer Mortgage & Recovery & verticals. This role is responsible for driving operational performance customer experience compliance adherence and employee development while ensuring al

As a Team Manager supporting the PNC program you will lead a team of collection specialists across Consumer Mortgage & Recovery & verticals. This role is responsible for driving operational performance customer experience compliance adherence and employee development while ensuring al

This is a full-time on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries resolve issues and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls offering solutio

This is a full-time on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries resolve issues and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls offering solutio

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet company expectations.Facilita

Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet company expectations.Facilita

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.You are also expected to: Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectation

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.You are also expected to: Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectation