IT Support Specialist

About Us

Almost every single thing that you eat wear or use (yes even the screen youre reading this on) is imported. Freight quite literally moves the world. And were helping it move even better.

Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners thousands of freight companies and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry weve been crushing it with double-digit growth year after year supporting well over one million shipments every year.

About the Role

We are looking for an IT Support Specialist to provide exceptional technical support to our global team.

Yes were geeks. But everyone needs someone to tell them to restart the router with a smile.

Reporting to the IT Team Lead you will work closely with the global IT support team to keep everything ticking like a Swiss clock in our office in Torre Glories.

To us IT support isnt just about connecting cables or looking at codeits also about people. When things go wrong (and they do) youll bring a collaborative and friendly attitude to your work and colleagues. If you are a natural team player who loves solving puzzles and helping others youll have tons of options here to upgrade your skills and learn something new!

Responsibilities

• Provide onsite and remote IT support to employees across multiple global locations.
• Troubleshoot hardware operating systems cloud productivity tools user accounts network connectivity peripherals and business applications.
• Manage employee onboarding offboarding device provisioning account lifecycle and access management.
• Configure deploy maintain and troubleshoot Windows and macOS endpoints.
• Manage support tickets ensuring timely resolution documentation escalation and excellent customer service.
• Support endpoint management software deployment patching device compliance and asset lifecycle management.
• Assist with office network support meeting room technology backup operations and endpoint security.
• Maintain IT documentation contribute to global IT projects and promote security best practices across the organization.

Requirements:

About You

Basic Requirements

• 4 years of experience in IT Support Service Desk or Desktop Support within a business environment.
• Strong troubleshooting skills across Windows macOS hardware networking cloud services and SaaS applications.
• Experience with endpoint management identity and access management device provisioning and asset management.
• Good understanding of networking fundamentals (TCP/IP DNS DHCP Wi-Fi VPN) and endpoint security concepts.
• Experience working with ticketing systems and following IT support best practices.
• Excellent communication and problem-solving skills.
• Professional proficiency in English and Spanish.
• Self-motivated organized and able to manage priorities in a fast-paced global environment.

Preferred Requirements

• Cisco CCNA CompTIA A Network Security or equivalent certifications.
• Experience administering Google Workspace and/or Microsoft 365 environments.
• Experience with MDM/UEM RMM EDR/XDR and enterprise endpoint management solutions.
• Experience with enterprise networking firewalls VPNs wireless infrastructure and cloud backup solutions.
• Familiarity with IT security and compliance frameworks such as ISO 27001 SOC 2 or NIST.
• Basic scripting or automation experience using PowerShell Bash or similar tools.
• Experience supporting a global hybrid or multi-office organization.

Why Freightos is the Perfect Runway for Your Career!

• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance youll receive an annual training budget for personal and professional development.
• We dont just offer jobswe offer a stake in something bigger. As part of Freightos youll be eligible to receive equity incentive grants that vest over time aligning your success with the companys long-term growth. The more we build together the more you benefit.
• A multicultural global team makes global freight easier. Youll work with people from around the world gain new perspectives and experience diverse ways of thinkingfun and eye-opening!
• Some cool perks such as Private Health Insurance Ticket Restaurant and Flexible Remuneration options for nursery transport and restaurant vouchers.
• Flexible schedule & intensive working hours on Fridays so that you can enjoy a longer weekend :)
• Our office in Torre Glories is located in the center of the tech HUB in Barcelona and has stunning city views. We organize events and gatherings throughout the year to keep the team connected and energized.

Freightos is an equal opportunity employer committed to treating all potential employees fairly and ensuring equal opportunities for everyone.