IT Support Engineer
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Job Summary
EXCLUSIVE NETWORKS Introduction
Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries we combine deep local expertise with the scale and delivery of a single global organization.
Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit .
At Exclusive Networks we are passionate about making a difference. That means delivering the best to our ecosystem shaping a prosperous and trusted digital world and helping our people to realize their full potential.
DUTIES AND RESPONSIBILITIES About the role
TheIT Support Engineeris needed to assist with but not limited to maintenance and configuration of our internalinfrastructuresuch computer systems servers and network infrastructure. You will install hardware and softwareon endpoints or mobile devicesand continuously improve and keep up with the IT business needs of our organization.
You will need to actively resolve problems and issues with computer mobile devices and othersystems to limit work disruptions within the companylocally.Businesscontinuity approach at all times.Working with the wider team tounify and simplify solutions for all regions embrace IT modernization through tools to boost employee productivity.
You will report to theGlobal Helpdesk Manager.
AsaIT Support Engineer you will:
Drive the change from individual services to unified and simplified solutions to all regions converting to modern workplace environment.
Support modern technologies forall offices locallyandgloballyincluding remote.
Continuouslyassess and improve thesupportservices we offer to our business units in line with their regional requirements and our global scale.
Support the day-to-day operation of all technology or telecommunication devices (hardware software networkendpoint related internetendpoint related and phone) across our IT Service Management (asset incident problem and change management)
Continuously evaluate current configurations and improve where needed.
Ensuring accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
Actively promote excellent customer service for all front-line service delivery constantly seeking ways to improve customer experience and satisfaction.
QUALIFICATIONS AND EXPERIENCE About you
TheIT Support Engineer:
Degree in relevant IT field or have equivalent professional experience.
Minimum 1 year of relevant work experience.
You have good knowledge in the areas of Windows and Macintosh clients.
Experience and understanding of Intune andJamffor device management and deployment.
Strong knowledge of Office 365 administration and troubleshooting.
Good understanding of Active Directory including managing user accounts and permissions.
Knowledge of networking concepts including DNS DHCP and connectivity across wired and wireless networks
Experience in user remote support.
Mobile devicesupportandunderstanding ofdeployment.
Ability to document processes.
Excellentorganisationskills.
Ability to work within a fast-moving team.
Excellent communication skills both written and verbal in Englishand French
High level of attention to detail.
Collaborative working but prepared to make decisions.
WHO ARE EXCLUSIVE NETWORKS Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website .
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences as we believe this strengthens our ability to develop superior solutions make informed decisions and better serve our valued customers. We do not discriminate against individuals on the basis of race religion color national origin gender sexual orientation disability status or any similar characteristic. Employment decisions are made solely on the basis of qualifications merit and business need. Please click here to review our Diversity and Inclusion Policy for further information.
We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying and therefore sharing your data with us.
If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our success.
Required Experience:
IC
About Company
Exclusive Networks are a globally trusted cybersecurity specialist and IT solutions provider. Partner with us to enhance security infrastructure and drive digital transformation.
