Senior Director – Implementation & Solution Design APAC

Role Summary

The Sr. Director Implementation & Solution Design APAC leads the end-to-end translation of growth opportunities into outcomes-based talent acquisition solutions and their successful implementation across the region. The role provides strategic leadership from discovery solution architecture commercial modelling and executive presentation through mobilisation process design change management stabilisation and transition to steady-state delivery. As a senior partner to Business Development Client Services and functional leaders the SD ensures that solutions are differentiated commercially viable operationally scalable and delivered with a consistently strong client and user experience.

Key Accountabilities

APAC Solution Strategy & Design

Lead discovery with prospective and existing clients to clarify opportunity statements business objectives RPO outcomes scope constraints and measures of success.

Design and document integrated recruitment solutions that blend people process technology experience governance and commercial structure.

Assess each client context across strategy and vision external and talent competition market conditions and candidate and hiring-manager expectations.

Conduct research benchmarking and competitive analysis with regional and global stakeholders and functional experts to identify improvement and innovation opportunities.

Act as the lead solution architect for strategic accounts and complex opportunities shaping clear value propositions for executive audiences.

Continuously evolve Cielos operating model and product offering across attraction and sourcing assessment and selection pre-boarding hiring conversion diversity technology enablement and change management.

Serve as a principal subject matter expert on Cielos operating model experience and technology offerings and contribute thought leadership across the recruiting lifecycle.

Commercial & Sales Enablement

Partner with Business Development Client Delivery Implementation and Finance to align solution scope deployability profitability pricing targets and the overall client value proposition.

Build resource and cost models covering roles capacity technology marketing and other delivery requirements; clearly document assumptions dependencies and trade-offs.

Develop ROI and business-case analysis including potential impact on attrition time-to-fill agency utilisation productivity scalability and experience.

Create and facilitate dynamic proposals solution workshops and executive presentations that communicate complex recommendations with clarity and credibility.

Guide internal and client decision-making by balancing financial business market operational and cultural considerations.

Participate in client meetings and travel with sales teams as required leading solution implementation and value-proposition discussions.

Implementation Leadership and Governance

Own executive oversight of large-scale and complex APAC implementations from sales-to-implementation handover through stabilisation and transition to operations.

Using the statement of work lead scope evaluation finalisation and sign-off ensuring the contracted solution is practical understood and ready for mobilisation.

Ensure robust project disciplines are established including work breakdown structures schedules milestones risk and issue registers change control stakeholder matrices decisions actions and questions logs.

Coordinate functional leaders and workstream owners monitor delivery against plan and intervene early where risks dependencies or resourcing threaten outcomes.

Provide concise consistent updates to client and internal stakeholders on strategy project health progress decisions adjustments risks and mitigation.

Manage client expectations and relationships throughout implementation and stabilisation through responsiveness follow-through and transparent communication.

Ensure implementation deliverables controls and communications meet quality standards and are updated as new processes or solutions are introduced.

Process Design Experience and Change

Lead the process and change-management approach for complex implementations ensuring consistency between the sold solution and the future-state operating model.

Facilitate current-state and future-state workshops covering leadership recruiter hiring-manager and candidate experiences.

Design scalable future-state processes that incorporate best practice technology automation and self-service while protecting Cielos differentiation and service quality.

Translate business needs into clear functional requirements and partner with technology specialists on workflows configuration integrations and reporting.

Create transformation roadmaps covering priorities sequencing dependencies change impacts governance risks and adoption requirements.

Develop and execute change plans including voice-of-customer activity stakeholder engagement communications training and readiness interventions.

Produce process maps standard operating procedures templates FAQs and other materials required to embed the new experience and ways of working.

Ensure impacted teams and hiring managers are equipped and trained to adopt the new processes and operating model.

Leadership Capability and Continuous Improvement

Lead coach and develop APAC solution design and implementation resources setting clear priorities performance expectations and professional development plans.

Build high-performing cross-functional teams and create accountability across direct matrixed and project-based contributors.

Represent APAC in global solution design and implementation governance sharing regional insight and helping to embed consistent standards and best practices.

Lead strategic initiatives and continuous-improvement programmes that advance business goals delivery quality scalability and client outcomes.

Support existing client operations with solution reviews redesigns and new initiatives requiring specialist solution implementation process or change expertise.

Manage multiple concurrent priorities in a fast-paced ambiguous environment while maintaining quality pace and stakeholder confidence.

Supervisory Responsibilities

Leads the APAC Solution Design and Implementation capability which may include Solution Design Directors Implementation Directors Process & Change leaders Solution Design Managers Architects Analysts and project-based or matrixed workstream resources. Responsibilities include workforce planning role allocation coaching performance reviews succession planning and professional growth.

Qualifications :

Education

Bachelors degree or equivalent professional experience required; masters degree preferred.

Formal project management qualification preferred.

Lean Six Sigma or similar process-improvement certification preferred; change-management certification is advantageous.

Experience

10 years of progressive experience across RPO talent acquisition HR consulting solution architecture implementation client delivery transformation or related fields including significant leadership experience in complex regional or global environments.

Demonstrated success designing and commercially shaping complex recruitment or professional-services solutions preferably within an established RPO provider.

Strong track record leading large-scale or complex implementations and managing senior internal and external stakeholders through mobilisation and change.

Experience in recruitment operations leadership process design operating-model development continuous improvement and technology-enabled transformation.

Experience with pricing financial modelling resource modelling and ROI analysis for complex services solutions.

Proven ability to create and lead compelling workshops proposals and presentations for C-suite and senior executive audiences.

People leadership experience including coaching performance management and development of specialist teams.

Capabilities and Exposure

Executive presence with strong consulting relationship-building influencing and negotiation skills across cultures and organisational levels.

Visionary and creative thinker with the operational pragmatism to convert strategy into an executable roadmap and measurable outcomes.

Commercially astute analytically strong and comfortable evaluating data assumptions risk profitability and client value.

Able to translate business needs into process technology and functional requirements and to communicate complex concepts simply.

Highly organised and detail-oriented with the ability to manage multiple strategic opportunities and implementations simultaneously.

Comfortable operating in ambiguity and complex transformation environments while remaining agile collaborative and outcome-focused.

Advanced proficiency with Microsoft Office; familiarity with project-management tools such as Smartsheet and process-mapping tools such as Visio Lucid or equivalent.

Fluent written and spoken English; additional APAC language capability is advantageous.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time