IT Support Analyst Contract

About AlphaSense:

The worlds most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research company filings event transcripts expert calls news trade journals and clients own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together AlphaSense and Tegus will accelerate growth innovation and content expansion with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6000 enterprise customers including a majority of the S&P 500. Founded in 2011 AlphaSense is headquartered in New York City with more than 2000 employees across the globe and offices in the U.S. U.K. Finland India Singapore Canada and Ireland. Come join us!

About the Role:

We are looking for a motivated and service-oriented IT Support Analyst to join our Global Service Delivery team based in our Singapore office. This role is a fixed-term role for 2 months and is an entry-level role ideal for someone early in their IT career who is eager to grow within a fast-paced global technology organization.

The IT Support Analyst will serve as the primary on-site technology resource for the Singapore office balancing hands-on IT support for employees with office operations coordination responsibilities. You will be the face of Corporate Technology in Singapore the first point of contact when something breaks a new hire arrives or the meeting room display needs attention. You will work closely with the Global Service Delivery team and take direction from the Senior Manager - IT Service Delivery while also partnering with Facilities and Office Operations for day-to-day office needs.

Who You Are:

Required

• 1-3 years of experience in an IT support helpdesk or office technology role (internship or part-time experience considered).
• Solid foundational knowledge of macOS and/or Windows desktop environments.
• Familiarity with common SaaS productivity tools such as Google Workspace Slack Zoom and Microsoft 365.
• Strong customer service orientation with excellent verbal and written communication skills in English.
• Ability to prioritize and manage multiple requests in a dynamic fast-paced environment.
• Comfortable working with some degree of autonomy as the primary IT presence in the Singapore office.
• A collaborative team-first attitude with a genuine interest in growing an IT career.

Nice to Have

• Experience with MDM platforms such as Kandji or Microsoft Intune.
• Familiarity with identity and access management tools such as Okta.
• Experience with ITSM ticketing systems (Jira Service Management or similar).
• Professional certifications such as CompTIA A Google IT Support or ITIL Foundations.
• Prior experience in a corporate technology office operations or facilities coordination role.

What Youll Do:

• Perform hardware setup configuration and deployment for new hire onboarding including MacBooks (Kandji MDM) and Windows laptops (Microsoft Intune) when needed.
• Troubleshoot and resolve common end-user issues related to macOS Windows Google Workspace Slack Okta Zoom and Microsoft 365.
• Maintain and support conference room AV and video conferencing equipment (Zoom Rooms displays cameras and peripherals).
• Assist with employee offboarding including device collection wipe and return to inventory.
• Manage local IT hardware inventory and asset tracking ensuring all devices are accounted for and properly documented.
• Escalate complex or security-related issues to the appropriate Global Service Delivery Integrated IT or Information Security team members.
• Contribute to the AlphaSense IT knowledge base by documenting resolutions and common support procedures

Office Operations Support

• Act as the on-site liaison between IT and the Singapore office management team for facility-related technology needs.
• Coordinate IT-related aspects of office logistics including desk setups office moves and hardware procurement requests.
• Support office events all-hands meetings and team gatherings with AV and technology setup.
• Manage local technology vendor relationships (e.g. ISP contacts equipment suppliers) and escalate issues as needed.
• Assist with physical security technology (e.g. access badge readers cameras) in coordination with the broader Corporate Technology and Facilities teams.
• Support the shipping receiving and tracking of IT hardware through our asset management tooling (Workwize).

Why Join Us:

• Be part of a globally recognized AI company with a strong and growing presence in Singapore.
• Join a Secure IT team that values craftsmanship ownership and continuous improvement.
• Grow your career in enterprise IT with exposure to modern tooling zero trust networking and global service delivery.
• Competitive compensation and benefits package tailored for the Singapore market.
• Collaborative inclusive culture with real opportunities to advance from this role.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports inspires and respects all individuals. All employees share in the responsibility for fulfilling AlphaSenses commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race color sex (including pregnancy) national origin age religion marital status sexual orientation gender identity gender expression military or veteran status disability or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense including recruitment hiring training advancement and termination.

In addition it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works.

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