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Technical Sales Professional - ITSM
Job Location:
Job Location:
Dammam - Saudi Arabia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 June 2026 (30+ days ago)
Posted:
Application Deadline:
10 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We support the Kingdoms largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.
We are currently searching for an enthusiastic and innovative Technical Sales Professional to work on our Business Development Team presenting Alnafithas ITSM Offerings.
The Technical Sales Professional (TSP) is responsible for actively driving and managing the presales process with direct and channel customers. The TSP must be able to articulate the companys technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts/territory to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.
This position will partner with sales customer success technical teams to craft and execute strategies to drive our customers adoption and use of Alnafithas services.
Primary Focused Domain(s):IT Service Management (ITSM) IT Operation Management (ITOM)
- Achieve numeric objectives for assigned products/ territories.
- Continuously develop a healthy pipeline by generate new qualified opportunities for assigned products/ territories.
- Assist sales team in qualifying sales opportunities.
- Deliver customized exceptional presentations and demos to present and demonstrate Alnafithas solutions and services to customers.
- Conduct technical assessments build scope of work/low level technical scope based on the business requirements.
- Deliver solutions related documentations that could include technical proposal / fact sheets user manual etc.
- Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
- Participating in building Alnafithas technical content library. Ex. Knowledge base service catalogue and other technical contents.
- Assist in representing Alnafitha in any forum (i.e. seminars technical or marketing conferences event)
- Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
- Ad hoc Services: Short and time limited engagements focused on implementing specific scenario customer specific issue remediation or support (e.g. Chalk Talks).
- Mentor other team members on deployed solutions and best practices.
- Perform other related duties as assigned.
Requirements
Certification Requirements:
- Bachelors degree in Computer Science or equivalent.
- ITIL Expert (Must)
- ISO 20000 Foundation (Preferred)
- ManageEngine Certified Solution Expert (Preferred)
- Microsoft Certified System Engineer (Preferred)
- CCNA (Preferred)
Technical Skills:
- Experience in same or similar technology: 2 4 (ManageEngine BMC ServiceNow Microsoft SolarWinds ...
- Should be a practitioner in the area focused on core IT Service Management / ITIL functions.
- Experience being involved in different types of solution implementations
- Good technical background with the ability to discuss architecture hardware and software.
- Experience across different industry sectors.
- Good Experience with CMDB Asset Management.
- IT networking skills and experience
- Excellent understanding of Windows UNIX and Linux infrastructure including File System Registry Active Directory user profiles security.
- Understanding of virtualized technologies such VMWare and HyperV
- Acceptable experience with databases such as MYSQL PostgreSQL MSSQL.
Personal Skills:
- High sense of responsibility and ownership acting like owner in what you do.
- Exceptional communication and presentation skills
- Being able to work on their own or in a team
- Being able to work to tight deadlines
- Ability to maintain composure during stressful situation
- Handling many tasks & responsibilities
- Fluent in Arabic and English.
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Arabic Speaking
- Bricklayer
- Communication
- Airport
- Airlines
About Company
Alnafitha International founded since 1993 in Saudi Arabia is a leading independent provider of IT services and solutions. Alnafitha provides consistent processes and tools combined with the right skills at the right time and place. We design IT solutions that fit your unique requirem ... View more
