Technical Implementation Manager

CreatorIQ is the operating system for creator-led growth trusted by more than 1300 global brands and agencies.

Were on a mission to make businesses more human and humans more impactful. We operate by our values be intentional pursue excellence every day embrace the journey together and be a good human every day. CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY. Its been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025 was named a Leader by The Forrester New Wave: Influencer Marketing Solutions and has been consistently recognized by G2 as a Leader and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration enhance innovation and adapt to individual work styles.

Were seeking passionate innovative minds to join our journey. Be a part of our dynamic team and lets transform the industry together!

We are looking for an Implementation Manager who will be responsible for taking brand-new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. This role combines project management technical configuration and customer enablement to drive successful adoption and long-term value. The ideal candidate brings strong technical aptitude experience working with SaaS platforms and the ability to translate business needs into scalable technical solutions. You should be comfortable working with integrations data flows and system configurations while also delivering a high-quality customer experience. What will set candidates apart are technical skills interpersonal skills a strong affinity for people and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients.

Employment Type: Full Time (Employment Contract Only)

In this role youll get to:

• Lead end-to-end onboarding and implementation for CreatorIQ customers from kickoff through go-live and handoff

• Align on customer requirements technical feasibility and implementation timelines

• Enable customers to confidently adopt and scale their use of the platform by configuring the CreatorIQ platform based on customer requirements use cases and package scope

• Support technical setup including data imports integrations and system configuration

• Work with APIs data mapping and workflows to ensure smooth platform adoption

• Serve as a platform expert delivering tailored training sessions aligned to customer workflows and goals. Translate technical concepts into clear easy-to-understand guidance for non-technical users

• Partner closely with Sales Customer Success Product and Engineering teams

• Provide feedback to Product and Engineering to improve platform capabilities and implementation processes

• Apply implementation best practices and continuously improve onboarding processes

• Troubleshoot technical issues and provide solutions during onboarding

• Contribute to automation tooling and scalable implementation frameworks

Who you are and what youll need for this position:

• 4 years of experience in SaaS implementation technical onboarding solutions engineering or similar roles

• Strong technical aptitude with experience working on:
  APIs and integrations
  Data mapping and workflows
  SaaS platforms and system configuration

• Solid project management skills with the ability to manage multiple implementations simultaneously

• Strong problem-solving mindset and ability to work in fast-paced ambiguous environments

• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders

• Process-oriented and collaborative team player with a startup mentality adaptability to change and willingness to travel up to 25% annually.
  
  Nice to have:

• Experience with REST APIs JSON or integration tools

• Familiarity with data handling SQL or data pipelines

• Experience with CRM or marketing platforms

• Exposure to influencer marketing or creator economy tools

• Experience or familiarity with AI tools to drive efficiency and process improvements within implementation workflows

• Strong ownership and hands-on approach to problem solving

• Ability to bridge technical and business conversations

• Passion for helping customers succeed through both technical solutions and education

Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. Have 50% of the criteria Excited about this opportunity Passionate about what we do at CreatorIQ Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: work with talented collaborative and friendly people who love what they do.

• Guidance: utilize our learning platform to fully get the training and tools youll need to become successful here from your first day with us.

• Surprise meal stipends: work from home cant stop the enjoyment of someone else making a meal for you!

• Work/life harmony: 26 days vacation floating and set holidays wellness allowance and paid parental leave.

• Medical insurance life insurance and business travel insurance

• Stock options as part of our equity-sharing program.

• Comprehensive perks program providing stipends for cell phone and internet home office setup mental wellness professional development and tuition reimbursement plus occasional company-funded meal opportunities throughout the year.

Who we are:

CreatorIQ is the operating system for creator-led growth. Trusted by more than 1300 global brands and agenciesincluding Burson Delta Air Lines Google LVMH Nestlé and SephoraCreatorIQ unifies creator marketing across paid owned earned commerce and community into one seamless enterprise-grade ecosystem. With industry-leading intelligence infrastructure rigorous compliance and security standards and integrations with Meta Snapchat TikTok YouTube and more CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin New York San Francisco London Manila and Warsaw. Learn more at and follow us on LinkedIn and Instagram.

At CreatorIQ we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive equitable and empowering work environment where everyone can thrive regardless of race ethnicity gender sexual orientation age religion disability or any other characteristic that makes us unique. By embracing our core values of being intentional pursuing excellence every day embracing the journey together being a good human and staying focused on whats important we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences innovate together and be a part of a business that is disrupting the marketing industry.

Compensation benefits and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation we invite you to review our benefits and perks.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please refer to our Global Candidate Privacy Notice.

Required Experience:

Manager