Software Quality Analyst Jobs in Taguig

Qualifications Bachelors degree in Computer Science Information Technology Engineering or a related field.37 years of experience in Software Quality Assurance within a product development environment preferably in the US Healthcare industry.Strong understanding of Software Development Life Cycle (SD...

Conducts quality evaluations of calls and transactions to ensure compliance with established processes standards and customer experience expectations.Supports the OPM in monitoring and achieving Quality targets and KPIs across the assigned LOB.Identifies analyzes and escalates quality gaps recurring...

The Quality Analyst is responsible for monitoring evaluating and improving the quality of clinical claim operations within an AO Clinical Claim Program. This role ensures that claims reviews medical documentation assessments customer interactions and operational processes meet client requirements re...

We are seeking a detail-oriented and analytical Quality Analyst to join our team in the travel industry. The Quality Analyst will be responsible for monitoring and evaluating customer interactions across various channels (voice chat email) to ensure compliance with company standards policies and cus...

The Quality Analyst is responsible for monitoring evaluating and improving the quality of clinical claim operations within an AO Clinical Claim Program. This role ensures that claims reviews medical documentation assessments customer interactions and operational processes meet client requirements re...

DescriptionDaily Activities:Monitor AI-assisted Service Desk performance including deflection resolution escalation fallback and containment rates.Review AI interactions failed intents fallback cases and escalated conversations to identify quality issues and recurring patterns.Tag classify and analy...