Returns Processing Coordinator

KDCI Outsourcing is seeking a Returns Processing Coordinator responsible for managing Return Merchandise Authorization (RMA) requests from initiation through completion. This role serves as a key liaison between clients internal teams and vendors/manufacturers to ensure timely accurate and efficient processing of returns while maintaining a high level of customer service and operational accuracy.

RMA & Returns Processing

• Manage RMA requests end-to-end coordinating with internal teams and clients to ensure smooth processing.

• Review and validate new return cases to confirm all required information is complete including order numbers serial numbers and supporting documentation or images.

• Initiate and manage return cases with vendors and manufacturers via phone email or chat.

Vendor & Client Coordination

• Act as the primary point of contact between clients vendors/manufacturers and internal stakeholders.

• Interpret and communicate return instructions clearly to all involved parties.

• Coordinate inbound and outbound shipments related to return cases.

Documentation & System Management

• Prepare and maintain accurate return documentation and records.

• Ensure proper processing and tracking of returns within NetSuite or related ERP systems.

• Maintain organized and up-to-date case notes logs and supporting files.

Cross-Functional Collaboration

• Work closely with Inventory Control (IC) and operations teams to ensure returns are completed within vendor-approved timelines.

• Collaborate with internal departments to resolve return-related issues efficiently.

Process Improvement & Training Support

• Maintain and update training materials process documentation and SharePoint resources as workflows evolve.

• Support process improvements to enhance efficiency and accuracy in return operations.

• 23 years of experience in returns processing logistics supply chain or related operational roles.

• Strong organizational and time management skills with the ability to manage multiple return cases simultaneously.

• Excellent written and verbal communication skills for client and vendor coordination.

• Experience using ticketing systems and ERP platforms (NetSuite preferred).

• High attention to detail especially in validating return information and documentation.

• Ability to work cross-functionally and manage stakeholder expectations professionally.

• Strong problem-solving skills with a focus on operational efficiency and accuracy.

• Experience handling RMA processes and vendor/manufacturer coordination.

• Familiarity with logistics reverse logistics or reverse supply chain workflows.

• Experience maintaining process documentation and training materials.