This is a remote position.
We are looking for a highly organised and proactive Operations & Admin Assistant to support the day-to-day operations of a busy Australian electrical services business. This is a full-time work-from-home role for a Philippines-based professional with strong experience in administration customer service scheduling and invoicing.
You will play a key role in managing job administration coordinating technician schedules following up on quotes and invoices and providing exceptional support to customers and the internal team. Previous experience using simPRO or a similar job management system is highly preferred.
Key Responsibilities
- Answer incoming calls and provide professional customer support when required.
- Monitor and manage shared email inboxes enquiries and job-related communications.
- Follow up on outstanding quotes to help convert them into confirmed bookings.
- Follow up on overdue invoices in a professional and timely manner.
- Prepare and issue invoices and create work orders for completed jobs.
- Coordinate technician schedules job bookings and dispatch using simPRO.
- Prepare reports and assist with job documentation and compliance requirements.
- Order and track materials supplies and equipment from suppliers.
- Monitor stock deliveries and follow up on delayed orders or returns.
- Maintain accurate job records and support the smooth day-to-day operation of the business.
Requirements
Qualification Criteria
- Minimum 23 years of experience as an Admin Assistant supporting an Australian trade electrical construction or similar service-based business.
- Previous experience using simPRO or a similar job management software is highly preferred.
- Strong administrative scheduling and customer service experience.
- Excellent written and spoken English with a professional phone manner.
- Confident communicating with customers suppliers and internal teams.
- Highly organised with strong attention to detail and the ability to manage multiple tasks.
- Experience following up on quotes and outstanding invoices is an advantage.
Work Environment & Expectations
While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.
This role requires:
Discipline and commitment to set working hours (strict shift times not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a long-term full-time jobnot a side gig or freelance task
Payroll is processed bi-monthly.
Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
Benefits
1. Monthly Salary: Php35000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
10 days annual leave credits
5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 7 AM to 4 PM Philippine time Monday to Friday
Required Skills:
Qualification Criteria Minimum 23 years of experience as an Admin Assistant supporting an Australian trade electrical construction or similar service-based business. Previous experience using simPRO or a similar job management software is highly preferred. Strong administrative scheduling and customer service experience. Excellent written and spoken English with a professional phone manner. Confident communicating with customers suppliers and internal teams. Highly organised with strong attention to detail and the ability to manage multiple tasks. Experience following up on quotes and outstanding invoices is an advantage. Work Environment & Expectations While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term full-time jobnot a side gig or freelance task Payroll is processed bi-monthly. Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
This is a remote position. We are looking for a highly organised and proactive Operations & Admin Assistant to support the day-to-day operations of a busy Australian electrical services business. This is a full-time work-from-home role for a Philippines-based professional with strong experience ...
This is a remote position.
We are looking for a highly organised and proactive Operations & Admin Assistant to support the day-to-day operations of a busy Australian electrical services business. This is a full-time work-from-home role for a Philippines-based professional with strong experience in administration customer service scheduling and invoicing.
You will play a key role in managing job administration coordinating technician schedules following up on quotes and invoices and providing exceptional support to customers and the internal team. Previous experience using simPRO or a similar job management system is highly preferred.
Key Responsibilities
- Answer incoming calls and provide professional customer support when required.
- Monitor and manage shared email inboxes enquiries and job-related communications.
- Follow up on outstanding quotes to help convert them into confirmed bookings.
- Follow up on overdue invoices in a professional and timely manner.
- Prepare and issue invoices and create work orders for completed jobs.
- Coordinate technician schedules job bookings and dispatch using simPRO.
- Prepare reports and assist with job documentation and compliance requirements.
- Order and track materials supplies and equipment from suppliers.
- Monitor stock deliveries and follow up on delayed orders or returns.
- Maintain accurate job records and support the smooth day-to-day operation of the business.
Requirements
Qualification Criteria
- Minimum 23 years of experience as an Admin Assistant supporting an Australian trade electrical construction or similar service-based business.
- Previous experience using simPRO or a similar job management software is highly preferred.
- Strong administrative scheduling and customer service experience.
- Excellent written and spoken English with a professional phone manner.
- Confident communicating with customers suppliers and internal teams.
- Highly organised with strong attention to detail and the ability to manage multiple tasks.
- Experience following up on quotes and outstanding invoices is an advantage.
Work Environment & Expectations
While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.
This role requires:
Discipline and commitment to set working hours (strict shift times not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a long-term full-time jobnot a side gig or freelance task
Payroll is processed bi-monthly.
Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
Benefits
1. Monthly Salary: Php35000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
10 days annual leave credits
5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 7 AM to 4 PM Philippine time Monday to Friday
Required Skills:
Qualification Criteria Minimum 23 years of experience as an Admin Assistant supporting an Australian trade electrical construction or similar service-based business. Previous experience using simPRO or a similar job management software is highly preferred. Strong administrative scheduling and customer service experience. Excellent written and spoken English with a professional phone manner. Confident communicating with customers suppliers and internal teams. Highly organised with strong attention to detail and the ability to manage multiple tasks. Experience following up on quotes and outstanding invoices is an advantage. Work Environment & Expectations While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term full-time jobnot a side gig or freelance task Payroll is processed bi-monthly. Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
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