Intelligent Automation Engineer

The Intelligent Automation Engineer is a hands-on individual contributor responsible for the full lifecycle of document intelligence and AI solutions. The role discovers client needs recommends practical approaches configures and integrates platforms supports production environments and improves solution performance and supportability. The engineer works directly with clients vendors sales presales project management delivery and support teams. The role supports all document intelligence and AI platforms offered by the company. Current primary platforms are Info Input and PSIcapture. The technology portfolio may evolve as business and clients need change.

JOB RESPONSIBILITIES

• Conduct presales discovery on document types volumes business processes integrations and security requirements and translate findings into end-to-end solution designs requirements acceptance criteria estimates implementation plans and statement of work input
  
• Conduct presales discovery on document types volumes business processes integrations and security requirements and translate findings into end-to-end solution designs requirements acceptance criteria estimates implementation plans and statement of work input.
  
• Deliver product demonstrations and proofs of concept that validate technical feasibility business value and fit against the clients current and future state.
  
• Communicate options tradeoffs risks dependencies and recommendations to business and technical audiences and recommend approaches for classification extraction validation workflow automation content governance human review and future-state modernization.
  
• Implement administer and optimize the Document Intelligence and AI platforms Marco offers including additional or successor platforms as the portfolio evolves.
  
• Configure document classes capture workflows extraction profiles recognition settings confidence thresholds validation rules exception handling routing exports and processing queues.
  
• Use approved optical character recognition artificial intelligence and generative artificial intelligence technologies to support document classification extraction summarization metadata enrichment comparison validation and knowledge retrieval.
  
• Build secure integrations with enterprise content management Microsoft 365 collaboration enterprise resource planning customer relationship management and database systems using approved integration methods.
  
• Extend solutions through supported scripting interface and reusable component options when platform configuration cannot meet the requirement and direct substantial custom software development to appropriate specialist resources.
  
• Plan and execute upgrades migrations environment assessments production cutovers testing parallel validation post go-live stabilization and transition to support.
  
• Optimize solutions for accuracy throughput reliability traceability maintainability exception handling security and supportability.
  
• Apply responsible artificial intelligence privacy security auditability confidence scoring human validation monitoring lifecycle management and cost awareness to all delivered solutions.
  
• Own advanced support tickets across the full installed customer base including unfamiliar legacy client-specific and vendor-implemented environments.
  
• Resolve issues spanning capture optical character recognition artificial intelligence workflow infrastructure authentication data quality performance and integration.
  
• Perform root cause analysis own incident and escalation management coordinate vendor escalations communicate status and resolution to customers and drive prevention of recurring issues.
  
• Serve as a trusted technical advisor through discovery sessions architecture discussions workshops and production readiness reviews.
  
• Provide technical guidance to sales presales project management delivery support and vendor teams mentor team members and contribute to technical standards and best practices.
  
• Produce solution designs configuration workbooks test plans deployment guides support procedures operational runbooks knowledge articles and client-specific configuration documentation.
  
• Deliver client and internal training and knowledge transfer and build reusable templates accelerators standards estimation tools and delivery patterns that improve consistency and speed across engagements.
  
• Maintain current technical expertise across the supported platforms including any required certifications and monitor emerging tools frameworks and best practices.
  
• Attend required company and departmental meetings.
  
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
  
• Perform other related duties as assigned.
  

• Associate or Bachelors degree in Computer Science Information Technology Information Systems Business Systems or a related field preferred or an equivalent combination of education certifications and hands-on technical experience.
  
• Preferred experience includes client-facing design configuration implementation integration testing deployment production transition and advanced support of document capture intelligent document processing enterprise content management workflow automation or AI-enabled business solutions.
  

• Working knowledge of document classification extraction confidence thresholds validation exception handling workflow export and document lifecycle management.
  
• Working knowledge of generative artificial intelligence language models prompt design retrieval augmented generation and human-in-the-loop validation.
  
• Experience with representational state transfer application programming interfaces web services software development kits SQL databases scripting and file exchange.
  
• Preferred: hands-on experience with Info Input or PSIcapture or with comparable document capture and intelligent document processing platforms such as Tungsten/Kofax Kodak Alaris or ABBYY.
  
• Preferred: experience with M-Files or a comparable enterprise content management platform and with Microsoft Power Platform.
  
• Preferred: experience with Azure AI Document Intelligence Azure AI services Azure OpenAI Azure AI Search private or local language models vector databases enterprise search and artificial intelligence orchestration frameworks.
  
• Preferred: experience with Python C# JavaScript or TypeScript PowerShell or Java along with source control DevOps release management automated testing monitoring and secure configuration management.
  
• Strong troubleshooting and analytical skills including root cause analysis across complex multi-vendor and unfamiliar client environments.
  
• Strong communication and facilitation skills with the ability to explain technical options tradeoffs and risks to both business and technical audiences.
  
• Strong documentation and organizational skills with the ability to manage multiple concurrent client engagements and competing priorities.
  
• Strong client-service orientation with the ability to work independently exercise sound judgment and escalate matters requiring business direction.
  

Should be willing to accept a long-term work-from-home arrangement.

Should be amenable to a permanent night shift schedule.