Customer Support Specialist

This is a remote position.

This is a remote position.

Full-Time 40 Hours per week

PHP 30000 - 40000

Shift schedule will follow Darwin Australia TAS timezone

Are you a detail-oriented and customer-focused professional who thrives in a fast-paced environment Were looking for a Customer Support Specialist to provide exceptional service coordinate schedules and support field technicians for an Electrical Testing and Compliance Company in Australia.

As a Customer Support Specialist you will play a vital role in ensuring smooth client interactions and supporting field technicians across Australia. Your responsibilities will include coordinating schedules managing client inquiries and maintaining accurate job records using AroFlo. Success in this role requires strong communication skills attention to detail and the ability to manage multiple tasks efficiently in a remote work environment.

This role offers the opportunity to work in a dynamic service-oriented environment where youll directly impact client satisfaction and operational efficiency.

You will gain expertise in compliance-driven industries work with cutting-edge job management systems and develop problem-solving skills that enhance business operations.

Your contributions will help streamline nationwide field service logistics making this a highly rewarding and career-growing opportunity.

Manage Client Communications and Scheduling

• Respond promptly to client inquiries through email phone or chat resolving issues professionally.
  

• Manage the shared group email inbox ensuring all client communications are handled efficiently.
  

• Confirm job schedules and details with clients via phone and email to ensure alignment with planned maintenance
  

Support Field Technicians with Travel & Operations

• Coordinate travel and accommodation bookings for field technicians traveling across Australia.
  

Update and Maintain Documentation and Records

• Track and document job completion updates ensuring testing results and invoices are uploaded to client portals.
  

• Maintain accurate client and job records within the job management system (AroFlo).
  

Ensure Service Efficiency and Team Collaboration

• Participate in daily huddles with the team leader and colleagues to address workload priorities and client feedback.
  

• Provide administrative support including report generation and ad-hoc customer service tasks.
  

Strong Communicator: Excellent verbal and written English skills to manage client interactions.

Organized & Detail-Oriented: Ability to juggle multiple tasks and keep everything running smoothly.

Problem-Solver: Proactive in handling client concerns and finding solutions.

Tech-Savvy Professional: Comfortable working with customer management tools scheduling software and remote communication platforms.

Reliable & Adaptable: Able to work independently in a remote setting while managing time effectively.

Education: Bachelors degree or equivalent experience in Customer Service Business or related fields.

Experience:

• At least 2 years of customer service or client support experience ideally in compliance maintenance or service sectors.
  

• Experience working in a remote setup is preferred.
  

Technical Skills:

• Familiarity with job management systems (AroFlo preferred) and customer relationship management tools.
  

• Proficiency in Microsoft Office Suite (Excel Word Outlook).
  

• Ability to work with communication platforms (Microsoft Teams GoTo phone system).
  

Work Environment: Must have a stable internet connection and backup systems for power and connectivity.

At Remote Workmate we do more than just fill positionswere redefining the way remote work works. As pioneers in the BPO industry we dont just follow trends; we set them. Our mission is to empower businesses by connecting them with top Filipino talent while accelerating careers through a simple transparent recruitment process. We specialize in connecting skilled Filipino professionals with offshore opportunities guiding you every step of the way. Your time talent and skills are valued and were committed to fair pay and ongoing opportunities.

We believe that the right people paired with the right tools and mindset can revolutionize any business. Unlike traditional BPOs that prioritize speed over substance we focus on quality strategic fit and long-term successensuring that our talent becomes a true extension of our clients teams.

Joining Remote Workmate means more than just landing a jobits an opportunity to be part of something transformative. If youre ready to develop smart strategies harness technology and advance into leadership this is where your career will thrive.