Billing & Collections Specialist

Job Summary

The Billing & Collections Specialist is responsible for ensuring accurate timely and complete execution of billing payment processing and collections activities. The role plays a critical part in maintaining cash flow stability preventing backlog risk and supporting business continuityparticularly during end-of-month and high-volume billing periods.

This role will directly support daily operations failed payment recovery invoice management and customer account follow-ups while working closely with internal stakeholders to ensure accurate reporting and service continuity for US-based clients.

Key responsibilities

Billing & Invoicing

• Generate review and issue manual and automated invoices accurately and on time
• Support end-of-month and first-week billing cycles including adjustments and corrections
• Ensure billing aligns with approved contracts pricing and sales bookings
• Assist with invoice re-issuance credits and cancellations as required

Payments & Collections

• Monitor failed payments and execute timely follow-ups and recovery actions
• Perform collections outreach via email and ticketing systems for overdue accounts
• Track payment status apply receipts and reconcile customer accounts
• Escalate high-risk or aged accounts based on defined thresholds and guidelines

Operations & Case Management

• Manage billing- and payment-related tickets via Jira and Zendesk
• Maintain accurate documentation and audit trails for all billing and collections actions
• Support backlog reduction during volume spikes enterprise onboarding and peak periods
• Coordinate with Sales Customer Success and Finance for issue resolution

Reporting & Controls

• Update trackers for AR status failed payments and collection progress
• Support preparation of end-of-month reports and operational summaries
• Flag process gaps recurring issues and improvement opportunities
• Adhere to internal controls compliance requirements and finance SOPs

Business Continuity Support

• Provide coverage during leave emergencies and peak operational periods
• Ensure continuity of daily billing and collections activities with minimal disruption
• Support operational stability during reporting-heavy cycles

Qualifications & Experience

• 24 years of experience in Billing Collections Finance Operations or Revenue Operations
• Experience supporting US clients or US-based billing cycles preferred
• Strong understanding of accounts receivable invoicing and payment workflows
• Experience handling failed payments and customer follow-ups
• Background in banking credit or finance operations is an advantage

Skills & Tools

• Strong attention to detail and data accuracy
• Comfortable working in high-volume deadline-driven environments
• Experience using CRM billing or finance systems (e.g. Salesforce internal tools)
• Familiarity with Jira Zendesk or ticket-based workflows is a plus
• Clear written communication for customer and internal coordination

Behavioral Competencies

• Reliable and self-directed especially during night shifts
• Able to prioritize tasks during end-of-month and high-pressure periods
• Process-oriented with a continuous improvement mindset
• Collaborative and responsive across cross-functional team