Lofty

Position OverviewWe are seeking a proactive and customer-focused Technical Support Engineer to provide exceptional technical assistance to clients and internal teams. The ideal candidate will troubleshoot software and system-related issues ensure timely resolution of support tickets a

Position OverviewWe are seeking a proactive and customer-focused Technical Support Engineer to provide exceptional technical assistance to clients and internal teams. The ideal candidate will troubleshoot software and system-related issues ensure timely resolution of support tickets a

About the RoleAs a Retention Specialist youll be on the front lines of protecting Loftys revenue and deepening client relationships. Youll work directly with customers who are considering canceling or downgrading their accounts guiding them through a discovery process to uncover unmet

About the RoleAs a Retention Specialist youll be on the front lines of protecting Loftys revenue and deepening client relationships. Youll work directly with customers who are considering canceling or downgrading their accounts guiding them through a discovery process to uncover unmet

About the RoleWere looking for a Sales Trainer to support the growth and performance of our Sales team at Lofty. This role is responsible for onboarding coaching and continuously improving the effectiveness of client-facing team members through structured training call reviews and per

About the RoleWere looking for a Sales Trainer to support the growth and performance of our Sales team at Lofty. This role is responsible for onboarding coaching and continuously improving the effectiveness of client-facing team members through structured training call reviews and per

Role OverviewThe Customer Success Manager / CSM Agent is responsible for helping customers succeed stay engaged and grow their business with Lofty. This role focuses on building customer relationships driving product adoption supporting renewals and identifying upsell or cross-sell op

Role OverviewThe Customer Success Manager / CSM Agent is responsible for helping customers succeed stay engaged and grow their business with Lofty. This role focuses on building customer relationships driving product adoption supporting renewals and identifying upsell or cross-sell op

Role OverviewProvide technical and customer support to users of the Lofty platform through email chat and inbound calls. Your role is to resolve issues efficiently guide users on platform usage manage escalations through JIRA and ensure clients receive timely updates until resolution.

Role OverviewProvide technical and customer support to users of the Lofty platform through email chat and inbound calls. Your role is to resolve issues efficiently guide users on platform usage manage escalations through JIRA and ensure clients receive timely updates until resolution.

Full-timeDescriptionAbout the RoleTheSales Managerwill lead theGrowth Activation Department driving operational excellence and strategic alignment to achieve ambitious sales and growth targets. This role is pivotal in managing team leaders optimizing processes and ensuring high perfor

Full-timeDescriptionAbout the RoleTheSales Managerwill lead theGrowth Activation Department driving operational excellence and strategic alignment to achieve ambitious sales and growth targets. This role is pivotal in managing team leaders optimizing processes and ensuring high perfor

Full-timeDescriptionAbout the roleWe are building a high-performance sales team in the Philippines to serve both existing clients and new prospects. You will handle inbound calls from current clients to upsell and grow their accounts while also running outbound cold calling and warm c

Full-timeDescriptionAbout the roleWe are building a high-performance sales team in the Philippines to serve both existing clients and new prospects. You will handle inbound calls from current clients to upsell and grow their accounts while also running outbound cold calling and warm c

SEARCH ENGINE OPTIMIZATION (SEO) SPECIALISTRole SummaryWe are looking for an SEO Optimization Specialist who can own organic search performance end-to-end while working directly with clients. This role is not about surface-level SEO or generic reporting. You will be responsible for di

SEARCH ENGINE OPTIMIZATION (SEO) SPECIALISTRole SummaryWe are looking for an SEO Optimization Specialist who can own organic search performance end-to-end while working directly with clients. This role is not about surface-level SEO or generic reporting. You will be responsible for di

Key Responsibilities:Immediate Client Outreach & Configuration GatheringInformation Management & OrganizationSupport Ticket Management & MonitoringTeam Support & CoordinationRequirementsQualifications Experience in client-facing roles preferably in SaaS real estate technology or a sim

Key Responsibilities:Immediate Client Outreach & Configuration GatheringInformation Management & OrganizationSupport Ticket Management & MonitoringTeam Support & CoordinationRequirementsQualifications Experience in client-facing roles preferably in SaaS real estate technology or a sim

Who are weLofty is a high-growth global SaaS company serving the residential real estate market. Powered by Agentic AI our solutions address the daily pain points faced by real estate agents teams and brokerages empowering them to launch effective marketing campaigns capture and conve

Who are weLofty is a high-growth global SaaS company serving the residential real estate market. Powered by Agentic AI our solutions address the daily pain points faced by real estate agents teams and brokerages empowering them to launch effective marketing campaigns capture and conve

Full-timeDescriptionHandle Customer Escalations: Be the main point of contact for customer issues that cannot be resolved by front-line representatives. Resolve Complex Issues: Thoroughly investigate escalated cases to find the root cause and determine the best solution. Support Front

Full-timeDescriptionHandle Customer Escalations: Be the main point of contact for customer issues that cannot be resolved by front-line representatives. Resolve Complex Issues: Thoroughly investigate escalated cases to find the root cause and determine the best solution. Support Front