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Customer Support Analyst (B2C)
Job Location:
Monthly Salary:
Posted:
16 August 2026 (10 hours ago)
Posted:
Application Deadline:
13 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key Responsibilities
- Provide customer support across phone email and chat channels.
- Proactively engage eligible employees and guide them through product applications.
- Escalate and follow up on complex operational technical or product-related issues.
- Maintain accurate customer records and case documentation in the CRM.
- Identify recurring issues and contribute to support process improvements and knowledge resources.
Success Metrics
- Customer Satisfaction (CSAT) response time and resolution time.
- SLA adherence ticket/call volume management and follow-up completion.
- Outreach conversion application completion and product adoption rates.
- Minimum of 2 years experience in B2C customer support or a customer-facing role.
- Experience in fintech financial services or employee benefits is an advantage.
- Strong communication problem-solving and objection-handling skills.
- Comfortable with outbound engagement and target-driven environments.
- Experience using CRM tools and maintaining customer records.
Seamstar Persona:
- To successfully become a Seamstar you will have to:
- believe in our vision and mission;
- be smart and result-oriented;
- be honest;
- be respectful;
- be a good communicator;
- be kind yet firm when necessary;
- be a good team player; and
- know how to have fun and be willing to partake in team-bonding activities.
Required Experience:
IC
About Company
SeamlessHR.com Limited is an equal opportunity employer and we offer employment based on merit. We do not discriminate on the grounds of age, gender, race, disability, sexual orientation, and religion/belief. Our work environment is fun, fast-paced, dynamic and collaborative with a te ... View more
