Reverse Logistics Manager

About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore with surprising new inventions that defy convention and simply work better.

Our Supply Chain and Logistics teams enable this at scaledesigning and operating high-performance outsourced networks that deliver efficiency quality and control across EMEA.

About the role

As our Reverse Logistics Manager you will own the end-to-end strategy governance and performance of non-sellable and refurbished inventory (Inventory 2) across EMEA.

Operating within a fully outsourced logistics model you will define recovery pathways refurbishment standards and decision frameworksensuring value recovery is maximised write-offs are minimised and quality is consistently high. Execution sits with external partners; accountability for outcomes sits with you.

This is a high-impact system-level role requiring strong commercial judgement operational rigour and cross-functional influence.

You will:

• Own recovery processes for non-sellable inventory including returns refurbishment rerun and disposal
• Define and apply decision logic based on product condition cost quality and regulatory requirements
• Drive timely processing to minimise ageing storage cost and value erosion
• Own Inventory 2 visibility control and ageing management across systems (SAP/WMS/RMS)
• Lead the refurbishment pipelinetriage grading decisioning rework and validation
• Define and govern policies across grading resale vs disposal logic and release criteria
• Improve turnaround times to maximise resale opportunities
• Partner with Sales and eCommerce teams to support remarketing of refurbished inventory
• Coordinate execution across 3PLs refurbishment partners and disposal vendors
• Ensure disciplined inventory movement between return refurbishment and disposal streams
• Own quality governancedefining rework standards defect thresholds and release controls
• Partner with Quality and Engineering to resolve root causes and improve upstream performance
• Track and report on recovery value conversion rates write-offs ageing and cost performance
• Identify drivers of non-sellable inventory and influence upstream improvements
• Drive standardisation process improvement and circularity initiatives

You will operate in a transitioning environmentsupporting the maturity of outsourced partners while ensuring continuity control and delivery.

About you

• A structured data-led supply chain professional with strong experience in reverse logistics and value recovery
• Experience in returns refurbishment service logistics or related supply chain functions
• Strong understanding of triage grading repair and recovery processes
• Commercially aware with focus on value recovery and cost optimisation
• Experience working with outsourced logistics models and 3PL partners
• Strong systems capability (SAP WMS or similar)
• Analytical mindset able to interpret data and drive performance improvements
• Confident working cross-functionally across Logistics Quality Sales and Finance
• High attention to detail with strong organisational discipline
• Continuous improvement mindset; Lean experience advantageous
• Strong communication and stakeholder management skills
• You bring structure to complexity drive clarity in decision-making and focus on delivering measurable outcomes.

Reward

At Dyson Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial Lifestyle and Health Benefits we provide support tailored to every stage of life and the moments that matter most.

Working policy

Our campus culture is built on connectioncollaboration in person shared creativity and hands-on learning. Thats why we dont offer a regular hybrid arrangement. Working side by side powers our best ideas fuels belonging and keeps us pushing boundaries together.

Please note

At Dyson in the Netherlands we start all new joiners on a one-year fixed term contract with the intention to transition to a permanent contract after the first year.

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Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.