IT & Applications Support Engineer
Job Location:
Ramos Arizpe - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are a sustainable company engaged to the values of Excellence Innovation Collaboration Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet today and for future generations.
We are looking for your talent join our team and start your journey today!
Responsible for delivering day-to-day IT operational support while also supporting maintaining and enhancing manufacturing and business applications.
The role supports both Information Technology (IT) and Operational Technology (OT) environments ensuring production continuity system availability user satisfaction and continuous improvement of digital solutions across the plant.
- Troubleshoot application errors performance issues and user-reported problems
- Monitor application availability and data integrity
- Coordinate with vendors and internal stakeholders on escalated application issues
- Develop and maintain operational reports and dashboards
- Create SQL queries stored procedures and data validations
- Support development and enhancement of internal applications and dashboards
- Modify and maintain existing scripts queries and application configurations
- Participate in medium-sized IT and application-related projects including:
- Support testing validation documentation and user training
- Respond to helpdesk tickets related to hardware software access and network issues
- Troubleshoot workstation laptop mobile device and peripheral issues
- Support industrial switches VLAN connectivity and shop-floor network infrastructure
- Assist with firewall endpoint protection and security compliance activities
- Validate communication between PLCs databases and application platforms
- Support CCTV systems camera connectivity and recording validation
- Maintain access control systems including badge readers and door controllers
- Assist with onboarding/offboarding access changes
- Maintain accurate IT asset inventory and equipment tracking
- Bachelors degree in Information Technology Computer Science Engineering or related field (or equivalent experience)
- Intermediate English Level
- 3 years of experience in application support systems analysis or manufacturing IT environments
- Experience in IT support within manufacturing or industrial environments
- Experience with OT environments and production systems strongly preferred
- Experience with relational databases such as: MSSQL
- Basic to intermediate scripting knowledge preferred: Python JavaScript PowerShell SQL Stored Procedures
- Experience developing and maintaining web applications
- Knowledge of front-end technologies: HTML5 CSS3.
- Familiarity with MES SCADA or Ignition platforms
- Understanding of application lifecycle support and testing
- Experience supporting integrations and APIs is a plus
- Windows OS and Windows Server administration
- Networking fundamentals (TCP/IP VLANs switches firewalls)
On-site Work Arrangement:
This role is based fully onsite and not eligible for hybrid or remote work opportunities.
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
No calls or agency requests please.
Required Experience:
IC
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
