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Consultant Customer Service
Job Location:
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
14 September 2026 (17 hours ago)
Posted:
Application Deadline:
12 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description:
- Provide professional and empathetic support to customers primarily via live chat with rare need to make outbound voice contacts (less than 1%) as of now.
- Troubleshoot common technical issues relating to content streaming services. For example: device compatibility and login errors.
- Guide customers through account management and billing inquiries.
- Maintain accurate records of customer interactions.
- Stay informed on product updates and policies to provide accurate information.
Qualifications :
Requirements:
- Excellent communication skills in Indonesian and English (verbal and written).
- Preferably 1 to 2 years of experience in CSAT-focused customer service.
- Willing to work on shifts 9am-11pm (including weekends). 5 working days 2 days off (40 hours per week)
- Willing to work 100% Work from Office onsite in Bangsar South Kuala Lumpur.
*There is no hybrid mode possible for the position.
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
