Executive Director of Residential Care & Recovery Services

DISCLOSURES
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.

ABOUT THE COMPANY

Enterprise Management Solutions LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations financial infrastructure and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships optimizing operations and maintaining compliance across multiple industries including behavioral health primary care real estate supportive housing and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

COMPANY WEBSITE: PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

POSITION TITLE: Executive Director of Residential Care & Recovery Services

ALTERNATE TITLE(S): Executive Director of Residential Services Director of Recovery Residence Operations Director of Residential Care Operations Executive Director of Residential Care & Recovery Operations

COMPANY: Enterprise Management Solutions LLC

DEPARTMENT:

DIVISION: Operations

UNIT: N/A

LOCATION: 3310 Eastern Ave Baltimore MD 21224

ACCOUNTABLE TO: Chief Operating Officer

ACCOUNTABLE FOR: The Executive Director of Residential Care & Recovery Services is accountable for the overall operational performance staffing stability resident safety compliance readiness occupancy management service coordination and day-to-day effectiveness of assigned residential care and recovery programs. This role is responsible for ensuring that program leaders residential teams and facility operations remain aligned with organizational expectations regulatory requirements C-suite directives and quality service standards while maintaining safe structured and compliant residential environments.

WORK SCHEDULE: Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however scheduling needs may vary based on operational demands including staffing shortages audits inspections compliance matters patient care concerns service delivery issues program deadlines workflow disruptions regulatory requirements emergency operational matters and other urgent healthcare or behavioral health operational priorities. Position may require occasional evening weekend holiday or emergency availability to support operational continuity compliance readiness staffing coverage patient access service coordination organizational stability and executive leadership needs across assigned healthcare and behavioral health programs and locations.

CLASSIFICATION: Full-time Exempt or non-exempt depending on final duties salary basis pay structure and applicable wage-and-hour requirements

COMPENSATION RANGE: $28.00 $40.00 per hour commensurate with education proven experience real estate operations background property management experience construction/facility oversight experience asset management ability leadership background and demonstrated capacity to manage multiple properties projects vendors and operational teams.

BENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits including but not limited to those outlined in the Companys official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.

ANTICIPATED TRAVEL: 50% of the time. You will use a company vehicle. There is no additional compensation for travel.

SUMMARY OF POSITION RESPONSIBILITIES

The Executive Director of Residential Care & Recovery Services is responsible for providing executive-level operational leadership supervision and oversight across assigned residential programs homes departments and service lines. This position ensures that all residential operations are functioning safely efficiently and in alignment with organizational expectations regulatory requirements certification standards and C-suite directives. The role oversees staffing coverage supervision systems resident engagement documentation practices occupancy management admissions discharges transitions facility readiness and day-to-day program performance. This position also provides direction to program directors managers house managers residential supervisors facility leaders and operational staff to ensure clear accountability consistent routines appropriate resident supervision and effective communication across all assigned locations.

The Executive Director works closely with clinical leadership compliance leadership finance property management maintenance safety services administrative support and senior leadership to identify operational concerns resolve service delivery issues support inspections and audits monitor program risks and implement corrective action plans when needed. This role is responsible for monitoring census referrals bed availability staffing costs resident safety concerns incident trends training completion credentialing background checks house logs supervision records resident records and overall compliance readiness. The position also supports the stabilization restructuring launching certification or expansion of residential programs while ensuring each service line has clear leadership staffing plans reporting structures escalation procedures and operational addition the Executive Director supports crisis response coordination emergency staffing coverage continuity planning facility issue resolution and ongoing communication with the COO regarding residential operations performance concerns resident safety compliance matters occupancy staffing and facility needs.

SCHEDULED DUTIES AND RESPONSIBILITIES

• Oversee daily residential operations across assigned programs homes and service lines.
• Monitor staffing coverage supervision schedules and operational accountability.
• Ensure resident safety house routines supervision standards and program expectations are maintained.
• Review occupancy census referrals admissions discharges bed availability and resident transitions.
• Provide direction and support to program directors managers house managers supervisors and facility leaders.
• Coordinate with clinical compliance finance property management maintenance safety and administrative teams.
• Monitor documentation resident records house logs incident reports trainings credentials and inspection readiness.
• Identify operational concerns and assist with corrective action plans.
• Support audits inspections licensing certification preparation and compliance readiness.
• Address facility needs maintenance concerns safety issues and property-related matters.
• Track staffing costs supply needs occupancy trends and operational expenses.
• Provide regular updates to the COO regarding staffing safety compliance occupancy facility needs and program performance.
• Support crisis response emergency staffing coverage continuity planning and urgent residential operational needs.

UNSCHEDULED DUTIES AND RESPONSIBILITIES

• Respond to urgent residential operational issues resident concerns staffing shortages and coverage needs.
• Support crisis response emergency situations incident follow-up and continuity planning.
• Address unexpected facility safety maintenance or property-related concerns.
• Assist with unplanned inspections audits licensing visits certification reviews or compliance requests.
• Investigate and help resolve operational concerns grievances incidents documentation issues or service delivery problems.
• Coordinate emergency communication between program leaders clinical leadership compliance safety maintenance property management and executive leadership.
• Provide additional support during admissions discharges resident transitions bed availability changes or occupancy concerns.
• Assist with corrective action plans when urgent operational or compliance concerns are identified.
• Provide after-hours weekend holiday or urgent operational support as needed based on residential program needs.
• Complete other related duties as assigned by the COO or executive leadership.

PHYSICAL DEMANDS:

• Ability to travel between assigned residential sites offices meetings inspections and other operational locations.
• Ability to respond to urgent residential operations staffing resident safety compliance and facility-related matters.
• Ability to manage multiple priorities deadlines and sensitive situations in a fast-paced residential service environment.
• Ability to communicate effectively with staff residents families vendors regulators and executive leadership.
• Ability to use a computer phone and office equipment for daily administrative work.
• Ability to occasionally lift carry or transport files supplies or materials up to 25 pounds.

WORKING CONDITIONS

• Work may take place in administrative offices residential program sites assisted living homes recovery residences DDA homes and other assigned locations.
• Must be able to work in a fast-paced regulated residential services environment.
• Must be able to manage urgent issues staffing challenges resident concerns and sensitive information professionally.
• May require occasional evening weekend holiday or urgent availability based on program needs.
• Must be able to travel between assigned locations as required.

COMPETENCIES AND SKILLS

• Strong leadership and ability to oversee multiple residential programs teams and locations.
• Knowledge of residential care operations recovery services assisted living DDA services and regulated service environments.
• Strong understanding of staffing coverage resident supervision compliance readiness documentation and inspection standards.
• Ability to identify operational issues and implement corrective action plans.
• Strong communication skills with staff residents families vendors regulators and executive leadership.
• Ability to manage census occupancy admissions discharges referrals and resident transitions.
• Strong organizational problem-solving decision-making and follow-through skills.
• Ability to manage confidential information with professionalism and discretion.
• Ability to work independently while remaining aligned with COO and C-suite direction.

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS

• Masters degree required in Healthcare Administration Human Services Administration Social Work Counseling Psychology Public Health Business Administration Nonprofit Management Behavioral Health Administration Nursing Administration Rehabilitation Counseling or a closely related field.
• Valid drivers license required.
• Minimum of 5 years of progressive experience in residential care healthcare behavioral health recovery services assisted living DDA senior services or human services operations strongly preferred.
• Minimum of 3 years of supervisory management or program leadership experience strongly preferred.
• Experience managing residential programs multi-site operations staffing compliance audits inspections documentation and service delivery preferred.
• Applicable residential care behavioral health assisted living DDA healthcare or administrative licensure must be maintained in good standing if required for assigned responsibilities.
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Required Experience:

Director