Croatian Customer Specialist – Remote-Friendly
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Job Summary
Location: Athens Greece Start Date: May 2026 Work Model: On-site or Remote (performance-based after 9 weeks) Full remote for Croatia-based candidates after training
About the Role
Join one of the worlds most recognised travel platforms and be the voice that helps travellers sort things out fast and well. As a Customer Advisor on the project youll handle inbound queries from Croatian-speaking customers troubleshoot issues and make sure every interaction is logged resolved and actually helpful.
This is a role for someone whos a natural problem-solver communicates clearly and doesnt panic when the queue gets long.
What Youll Be Doing
- Handling inbound calls and emails from Croatian-speaking customers
- Logging all interactions accurately in the customer service database
- Resolving complaints and escalating when needed following company policy
- Troubleshooting customer issues using internal tools and support documentation
- Meeting SLA targets consistently
- Flagging patterns and offering recommendations on recurring issues
What Were Looking For
- Fluent Croatian (C2) non-negotiable
- English
- High School Diploma minimum
- Strong problem-solving and troubleshooting skills
- Comfortable working in a fast-paced structured environment
Whats On the Table
14 salaries (thats 2 extra payments per year) 1200 signing bonus 50 meal voucher/month Private Health & Life Insurance Performance bonus 25 days annual leave 40h/week MonSun 08:0019:00 rotating shifts No night shifts
Relocating from abroad
- 3 months hotel accommodation provided
- Youre covered while you get settled
Based in Croatia
- Work from home after successful training completion no relocation needed
Contract
- Permanent contract (on-site pathway)
- 6-month renewable contracts (remote pathway)
